Marcus Hoskins
Indianapolis,IN
Summary
Driven by results, I leveraged my retail management experience and problem-solving skills at Kroger to enhance team efficiency, significantly reduce waste, and boost customer satisfaction. Specializing in inventory management and collaborative teamwork, I consistently exceeded performance targets, contributing to a marked improvement in operational outcomes and profitability.
Overview
4
4
years of professional experience
Work History
Produce Manager
Kroger
04.2022 - Current
- Trained and supervised produce staff for optimal performance and adherence to company policies.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Enhanced customer satisfaction through attentive service and consistent delivery of high-quality products.
- Maintained safety standards throughout the department, ensuring compliance with local regulations and company policies.
- Conducted regular inventory audits, addressing discrepancies and minimizing shrinkage due to theft or spoilage.
- Selected items for specials and marked down items to reduce losses.
- Evaluated employee performance regularly, providing constructive feedback and implementing development plans as necessary.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Improved warehouse efficiency by skillfully operating electric pallet jacks for transporting materials.
Assistant Restaurant Manager
BurgerFuel
05.2020 - 05.2022
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Participated in local community events representing the restaurant brand positively leading to increased visibility within the area.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
Package Handler
Fed Ex Ground
06.2020 - 04.2022
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Helped train new employees in safe practices and warehouse procedures.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Education
No Degree - Social Work
University of Southern Indiana
Evansville, INHigh School Diploma -
Lawrence Central High School
Indianapolis, IN06.2012
Skills
- Customer Service
- Retail management experience
- Inventory counting
- Merchandising Strategies
- Inventory Replenishment
- Waste Reduction
- Ordering Procedures
- Teamwork and Collaboration
- Problem-Solving
- Multitasking
Hobbies
Video Games
Working Out
Watching/Playing sports
Timeline
Produce Manager
Kroger
04.2022 - Current
Package Handler
Fed Ex Ground
06.2020 - 04.2022
Assistant Restaurant Manager
BurgerFuel
05.2020 - 05.2022
No Degree - Social Work
University of Southern Indiana
High School Diploma -
Lawrence Central High School