Marcus Humphrey
Las Vegas,NV
Summary
Skilled Bar Manager with strong track record of success in all areas of restaurant operations. Resourceful and hard working with excellent attention to detail and strong leadership skills. Success developing established locations into trendy, hip venues favored by affluent customer demographic.
Overview
26
26
years of professional experience
Work History
Bartender
Mandalay Bay Resort & Casino Las Vegas
LAS VEGAS , NV
10.2021 - Current
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Balanced daily registers and generated sales reports for management.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Reduced inventory losses and moved older products by creating new drinks.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Trained new bartenders on drink preparation and upselling techniques.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
Bartender
Resorts World Casino
LAS VEGAS , NV
10.2021 - 10.2022
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Balanced daily registers and generated sales reports for management.
- Kept track of bar tabs and transferred open tabs to on coming bartenders.
- Maintained knowledge of bar and menu options to prepare drinks for guest and other staff.
- Ordered inventory to meet expected demand with adequate stock.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
- Balanced tills, handled cash, processed credit card payment batches and maintained successful cage drops.
- Prepared new garnishes, juices and other perishables daily.
Lead Bartender
Levy Restaurants
Las Vegas , NV
06.2020 - 04.2022
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Met customer, business operations and server needs with minimal errors or delays.
- Stocked bar with beer, wine, liquor and related supplies.
- Restocked beer and liquor regularly and after special events.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
- Trained new bartenders on drink preparation and upselling techniques.
- Estimated daily beverage consumption to maintain proper inventory levels.
Table Attendant
Chateau Nightclub
Las Vegas , NV
09.2018 - 06.2023
- Eliminated safety hazards, removed soiled items and collected trash from customer areas.
- Maintained cleanliness, neatness and organization of all areas.
- Responded to questions about local area and company services.
- Replenished each guest table with necessary supplies, including water glasses, toiletries and paper products.
- Cleared tables to maintain high turnover rate and minimize wait times.
- Supported serving staff in delivering accurate and well-presented drink orders.
Barback
Bare Pool
Las Vegas , NV
03.2019 - 08.2019
- Maintain barback duties and managed staff schedule and inventory
- Restocking, preparing garnishes, glassware washing, organizing the bar for bar staff
- Monitored patrons to keep alcohol consumption at designated levels.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Backed up bartenders to process customer orders and payments.
- Checked patron identification and monitored guests to control service and limit over-intoxication.
- Kept detailed inventories of bar supplies and stocked work areas.
- Replenished bar glasses, garnishes and condiments.
- Removed, washed and polished empty glasses, took plates to kitchen and discarded trash.
- Studied bartenders to learn recipes for different mixed cocktails.
- Created signature beverages to increase overall revenue and patron loyalty.
- Maintained spotless, well-stocked bar organized and ready for any customer demand.
Bartender (Barback 2015-2016)
Red Rock Casino Resort & Spa
Las Vegas , NV
04.2015 - 09.2018
- Maintained all duties in compliance with Red Rocks bar service standards, including but not limited to restocking the bar
- Daily inventory order, knowledge of drinks, cleanliness of bar, glassware cleanliness, maintain cash transactions and bank drops, and maintain clean uniform, knowledge of infogenisis system
- Prepared both alcoholic and non-alcoholic beverages for patrons.
- Mixed syrups following precise recipes to keep adequate supplies on hand.
- Restocked bar with supplies for wide range of cocktails, beers and liquor drinks.
- Cleaned tables after service and quickly resetting supplies to maintain bar and service flow.
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Organized and prepared both food-based and non-food garnishes for different cocktails.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Arranged bottles and glasses behind bar to make attractive displays.
Paid On-Call Firefighter
San Bernardino County Fire Department
Victorville , CA
02.2002 - 03.2003
- Trained continuously to maintain required physical fitness for demanding work.
- Laid hose lines and operated nozzles, pumps, hydrants and fire extinguishers.
- Cleaned, serviced and maintained fire apparatus in condition of readiness and performed general maintenance of fire department property.
- Answered emergency situations quickly and assessed conditions to contain fires, assist victims and prevent escalation.
- Checked hoses and breathing masks after fire calls to determine proper functionality.
- Collaborated with other emergency personnel when responding to accident scenes or acute illness calls requiring emergency medical care.
- Informed and educated local community members about fire prevention and safety.
- Remained level-headed and proactive during emergency situations.
- Demonstrated dedication to providing quality care through continued training and education.
Airman US Navy
US Navy
Great Lakes , IL
08.1998 - 11.2001
Education
Bachelor of Science -
College Of Southern Nevada
Las Vegas, NVHigh School Diploma -
Willow Park High School
Apple Valley, CA03.1998
Some College (No Degree) - Military Operations
United States Military
Great Lakes, ILUnion Pour Card - Bartending
Local Union 165
Las Vegas, NV06.2023
Some College (No Degree) - Real Estate And Basic Property Managment
Real Estate School Of Nevada
Las Vegas, NVSome College (No Degree) - Excel Master Diploma
ELearn Excel
OnlineSkills
- Staff training and development
- Employee training
- Marketing and sales experience
- Health codes compliance
- Service-oriented mindset
- Safe serving knowledge
- Organizational ability
- Purchasing
- Customer assistance
- Recruitment and hiring
- Safe weapons usage
- Hazard analysis and risk control
- Defensive tactics
- Emergency call response
- Conflict resolution techniques
- Electronic and stationary surveillance
- Counterterrorism
- Vehicle inspections
Timeline
Bartender
Mandalay Bay Resort & Casino Las Vegas
10.2021 - Current
Bartender
Resorts World Casino
10.2021 - 10.2022
Lead Bartender
Levy Restaurants
06.2020 - 04.2022
Barback
Bare Pool
03.2019 - 08.2019
Table Attendant
Chateau Nightclub
09.2018 - 06.2023
Bartender (Barback 2015-2016)
Red Rock Casino Resort & Spa
04.2015 - 09.2018
Paid On-Call Firefighter
San Bernardino County Fire Department
02.2002 - 03.2003
Airman US Navy
US Navy
08.1998 - 11.2001
Bachelor of Science -
College Of Southern Nevada
High School Diploma -
Willow Park High School
Some College (No Degree) - Military Operations
United States Military
Union Pour Card - Bartending
Local Union 165
Some College (No Degree) - Real Estate And Basic Property Managment
Real Estate School Of Nevada
Some College (No Degree) - Excel Master Diploma
ELearn Excel
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