MARCUS ILES
Demossville,KY
Summary
Dynamic maintenance and repair professional with 25 years of extensive technical experience in roles such as Construction Foreman, Building Maintenance Foreman, and HVAC/Plumbing/Electrical Service Technician. Expertise in strategic planning and people management enhances operational efficiency and elevates customer satisfaction. Proven track record of reducing costs while improving service quality has led to decreased turnover rates among staff and customers. Committed to leveraging exceptional problem-solving, coordination, and communication skills to drive organizational success and cultivate a culture of continuous improvement.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Maintenance Technician
WHITE CASTLE INC
09.2020 - 01.2026
- Service/installing of HVAC equipment, exhaust ventilation (hoods)
- Service/installing of kitchen equipment (hot side) including but not limited to Prince Castles and cheese machines
- Repairs/service of electrical and plumbing equipment
- All other repairs of the interior/exterior including but not limited to
Contracting
ELITE MAINTENANCE & CONTRACTING
03.2013 - 09.2020
- Designed and installed various residential HVAC, electrical and plumbing systems
- Serviced equipment including but not limited to residential/commercial electrical, plumbing and commercial kitchen cooking equipment
- Service/installing of conveyor systems
- Complete home interior/exterior renovations for resell
- Excavating, concrete flat work, retaining walls, landscape
Lead Service/Sales Technician
GEILER HVAC AND PLUMBING
06.2004 - 03.2013
- Service/installing of HVAC equipment and plumbing
- Partnered successfully with manufacturing clients to produce a product
- Reduced and controlled expenses by inventory and equipment control
- Served as mentor to junior team members
- Exceeded company objectives with 125% increase in new equipment sales
Maintenance Personnel
HOUSING AUTHORITY OF COVINGTON
03.2009 - 09.2011
- Supervise and/or coordinate a group of 24 full time employees and contractors
- Maintenance and renovation including but not limited to HVAC, electrical, plumbing, maintenance operations and grounds
- Responsible for the maintenance operation of 4 developments totaling 500 units
- Hiring and training of staff
- Increased profits by developing, initiating, and managing cost of inventory and work orders program
- Initiated various programs that standardized employee training and increased productivity by 12%
Lead Refrigeration and HVAC Technician
SCHWANS FOOD MANUFACTURING
02.2005 - 09.2007
- Supervised/Lead a group of 8 employees engaged in service and repair of refrigeration and HVAC equipment
Education
Apprentice - HVAC and Plumbing
UA Local 392 Union of Plumbers, Pipe Fitters AND MES TECHNICIANS
01.2004
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GATEWAY COMMUNITY AND TECHNICAL COLLEGE
Covington, KYBusiness Management
SOUTHERN OHIO COLLEGE
Ft. Mitchell, KYComputer Networking
KENTUCKY CAREER INSTITUTE
Florence, KYSkills
- Inventory management
Certification
- KY Journeyman License HVAC, RETA Certified Industrial Refrigeration Operator Certified
- Hazardous Chemical Technical, EPA (CFC) Universal Certified Technician, Skill Path
- Manager Seminars, Skill Path Time Management Seminar
Timeline
Maintenance Technician
WHITE CASTLE INC
09.2020 - 01.2026
Contracting
ELITE MAINTENANCE & CONTRACTING
03.2013 - 09.2020
Maintenance Personnel
HOUSING AUTHORITY OF COVINGTON
03.2009 - 09.2011
Lead Refrigeration and HVAC Technician
SCHWANS FOOD MANUFACTURING
02.2005 - 09.2007
Lead Service/Sales Technician
GEILER HVAC AND PLUMBING
06.2004 - 03.2013
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GATEWAY COMMUNITY AND TECHNICAL COLLEGE
Business Management
SOUTHERN OHIO COLLEGE
Computer Networking
KENTUCKY CAREER INSTITUTE
Apprentice - HVAC and Plumbing
UA Local 392 Union of Plumbers, Pipe Fitters AND MES TECHNICIANS