Phillip stewart
Richfield,MN
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Skilled Maintenance Technician adept at interpreting blueprints, developing schedules and overseeing team operations. Well-versed in managing workflow and delegating tasks to meet objectives. Offering 2 years of repair and maintenance expertise with proven history or hard work and dependability.
Overview
15
15
years of professional experience
Work History
Maintenance Technician
Sail
06.2024 - Current
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Installed new locks, door handles, and door closers.
Store Manager
Famous Footwear
06.2023 - 06.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Implemented efficient systems for tracking stock movement.
- Prepared monthly reports on sales figures, expenses, profits.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Service Manager
Culver's Restaurant
09.2021 - 06.2023
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Analyzed existing processes for potential cost savings initiatives.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Provided technical support for hardware and software issues experienced by customers.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Service Manager
Chipotle
01.2020 - 04.2021
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Trained new employees on the use of customer relationship management software systems.
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications.
- Analyzed existing processes for potential cost savings initiatives.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Provided technical support for hardware and software issues experienced by customers.
- Developed strategies for improving customer experience through enhanced product features or improved processes.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Hired and trained service department staff to drive performance.
Customer Service Representative
AT&T
04.2015 - 07.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Sales Lead Manager
Best Buy
10.2009 - 02.2015
- Developed and implemented strategies to increase sales volume and profit margins.
- Managed a team of 10+ sales representatives in a fast-paced environment.
- Monitored daily, weekly, and monthly performance metrics to ensure targets were met.
- Conducted regular training sessions for new and existing sales staff members.
- Spearheaded initiatives to drive customer loyalty programs and cross-selling opportunities.
- Generated ideas for promotional activities to increase brand awareness among target audiences.
- Ensured that all team members adhered to established processes and procedures.
- Evaluated current systems and identified areas of improvement in order to streamline operations.
- Resolved customer complaints quickly while maintaining high standards of service excellence.
- Worked jointly with team members to assist with closing of leads.
- Tracked monthly sales to generate reports for business development planning.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
Education
Some College (No Degree) - Law (Pre-Law)
Minneapolis Community And Technical College
Minneapolis, MNHigh School Diploma -
Minnetonka Senior High School
Minnetonka, MN02-2005
Skills
- Loss Prevention
- Shift Scheduling
- Customer Service Management
- Report Generation
- Retail Inventory Management
- Store operations oversight
- Promotional planning
- Employee Training
- Revenue Generation
- POS Systems
- Store Merchandising
- Talent Recruitment
- Risk Management
- Payroll Management
- Project Management
- Team Development
- Supply Ordering
- Problem-Solving
- Reliable
- Pricing Strategies
- Order Management
- Multitasking and Organization
- Employee Scheduling
- Bank and Safe Deposits
- Store opening and closing procedures
- Sales Strategies
- Customer Service
- Sales professional
- Training and mentoring
- Documentation And Reporting
- Sales Promotions
- Employee supervision and motivation
- Sales Analysis
- Loss Prevention Procedures
- Leading Staff Meetings
- Performance Reviews
- Flexible Schedule
- Team motivation
- Sales Coaching
- Store Opening and Closing
- Recruiting and Hiring
- Inventory Control
- Leadership Development
- Cash Management
- Opening and closing procedures
- Employee Terminations
- Accurate Cash Handling
- Team Leadership
- Retail Merchandise Quality Standards
- Team Building and Leadership
- Outstanding communication skills
- Shift checklists
- Inventory Management
- Inventory Oversight
- Friendly and Positive
- Problem solving ability
- Mechanical Troubleshooting
- Preventive Maintenance
- Hand and power tools
- Parts Replacement
- Equipment Installation
- Tool management
- Plumbing
- Painting
- Plumbing Repairs
- Apartment Maintenance
- Groundskeeping
Timeline
Maintenance Technician
Sail
06.2024 - Current
Store Manager
Famous Footwear
06.2023 - 06.2024
Service Manager
Culver's Restaurant
09.2021 - 06.2023
Service Manager
Chipotle
01.2020 - 04.2021
Customer Service Representative
AT&T
04.2015 - 07.2019
Sales Lead Manager
Best Buy
10.2009 - 02.2015
Some College (No Degree) - Law (Pre-Law)
Minneapolis Community And Technical College
High School Diploma -
Minnetonka Senior High School
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