Marcus Jones
Katy
Summary
Dedicated technology professional with a strong background in system analysis, software development, and IT infrastructure management. Proven track record in enhancing operational efficiency and improving user experiences through effective training and collaboration with departments to assess technology needs.
Overview
32
32
years of professional experience
Work History
Elections Technology Specialist
Fort Bend County
Richmond
08.2024 - Current
- Created county maps from ArcGIS pro.
- Work with vendors on election software and equipment.
- Created training instructions and diagrams for new software.
- Intermediate knowledge of ArcGIS pro and its functions.
- Collaborated with departments to assess technology needs and recommend solutions.
- Trained employees on new software applications and systems for improved usability.
Technical Support Specialist II
Fort Bend County
Richmond
11.2013 - 08.2024
- Provides technical support of all county computers, applications, network infrastructure and related technology through a ticketing system daily in assigned areas.
- Troubleshot hardware and software issues to maintain efficient operations in local government.
- Responded to troubleshooting calls and repaired malfunctioning equipment, enabling uninterrupted operations for countywide employees.
- Installed, relocated, and upgraded printer systems and computer equipment, enhancing overall functionality and user experience.
- Maintained and designed the image for all PC equipment.
- Oversaw Active Directory operations to ensure proper user permissions and network access.
- Implemented county-wide software installations to enhance operational efficiency.
- Print Server (Install and troubleshoot network printers) maintains critical updates and monitoring usage.
- Coordinated with vendors to clarify project requirements, ensuring successful project delivery.
- Installed and configured hardware, software and peripheral components such as printers, scanners and routers.
Systems Analysts
Westin Galleria & Westin Oaks Hotel
Houston
03.2007 - 11.2013
- Troubleshooting and maintenance of employee computer hardware, software installation, maintenance of company server.
- Help desk, of guest internet and phones. Billing invoices.
- Analyzed system requirements for hotel operations and guest services.
- Resolved escalated issues from help desk personnel related to system functionality.
- Implemented quality assurance practices throughout development cycles in order to maximize product reliability.
Security Officer
Westin Galleria & Westin Oaks Hotel
Houston
11.2000 - 03.2007
- Responded promptly to emergencies, coordinating with first responders as needed.
- Maintain daily activity reports. Assist other departments as needed including escorting guests, floor checks.
- Conducted regular patrols to deter unauthorized access and identify potential hazards.
- Managed guest inquiries regarding safety protocols and emergency procedures effectively.
- Monitored hotel premises to ensure safety and security of guests and staff.
- Loss prevention
Specialist in Combat Arms
United States Army
Ft. Hood
02.1994 - 12.2001
- Trained personnel in weapons handling, troubleshot and repaired radios, and conducted surveillance of barracks and military weapons to ensure operational readiness.
Education
Bachelor of Science - Business Management
University of Phoenix
Houston, TX06-2006
Associate Degree - Computer systems Occupational Technology
MTI College of Business and Technology
Houston, TX06-2001
Diploma of Academics -
Hogan Senior High School
Vallejo, CA06-1992
Skills
- Geospatial analysis
- IT support services
- Network troubleshooting
- Windows Server 2019
- Hardware installation
- Software installation
- PC Imaging
- Troubleshooting
- Problem solving
- Customer service
- Team oriented
- Peripheral management
Profile Link
www.linkedin.com/in/marcus-jones-5ab8915a
Additional Information
PC install to include internal components, Laptop (to include internal components) with Docking Station install, Tablet Microsoft Surface Pro, Kiosks, Desktop Printer install to include internal components, Label Printer install to include internal components, Monitor install, Scanner install, Multi-Function Printer install, Smart TV's Bluetooth devices such as printers and phones, Cable management (display, network and power), Hardware replacement (Working with Vendor), Elections assist with Set-up, troubleshooting multiple sites and traveling between, Print Server (Install and troubleshooting network printers) maintain critical updates and monitoring usage, Active Directory PC, Work Help Desk tickets daily in assigned areas, Project Tasks as requested, Remote Assistance, Reimaging PC and Laptops, Create elections, Setup Voter equipment
Timeline
Elections Technology Specialist
Fort Bend County
08.2024 - Current
Technical Support Specialist II
Fort Bend County
11.2013 - 08.2024
Systems Analysts
Westin Galleria & Westin Oaks Hotel
03.2007 - 11.2013
Security Officer
Westin Galleria & Westin Oaks Hotel
11.2000 - 03.2007
Specialist in Combat Arms
United States Army
02.1994 - 12.2001
Bachelor of Science - Business Management
University of Phoenix
Associate Degree - Computer systems Occupational Technology
MTI College of Business and Technology
Diploma of Academics -
Hogan Senior High School