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Marcus Jones
Elections Technology Specialist
Katy,TX
Summary
Looking for a challenging role to utilize my skills for the growth of the organization as well as to enhance my knowledge about new and emerging trends in the IT sector.
Technology professional skilled in system analysis, software development, and IT infrastructure management. Expertise in leveraging technical knowledge to drive impactful solutions and operational efficiencies. Strong focus on team collaboration and adaptability to meet evolving project demands. Known for reliability, problem-solving abilities, and effective communication skills.
Overview
20
20
years of professional experience
Work History
Elections Technology Specialist
Fort Bend County
Richmond, TX
08.2024 - Current
- Supervisor
- Created county maps from ArcGIS pro.
- Work with vendors on election software and equipment.
- Created training instructions and diagrams for new software.
- Intermediate knowledge of ArcGIS pro and its functions.
- Preformed testing of election equipment for election use.
- Preformed creation and set up of election.
- Preformed IT related duties for staff.
Technical Support Specialist II
Fort Bend County
Richmond, TX
11.2013 - 08.2024
- Provides technical support of all county computers, applications, network infrastructure and related technology through a ticketing system daily in assigned areas.
- Ensures all equipment is operating properly.
- Finds and implements more productive and cost-effective AV technologies.
- Responds to troubleshooting calls and repairs malfunctioning equipment to assist countywide employees as needed.
- Responsible for installations, re-location, and upgrades of printer related systems as well as computer-based systems and computer peripherals.
- Responsible for maintaining and designing the image used for all PC equipment.
- Conducts Active Directory Management
- Installs County wide software.
- Elections assist with Set-up, troubleshooting multiple sites and traveling between
- Print Server (Install and troubleshooting network printers) maintain critical updates and monitoring usage.
- Project Tasks as requested
- Remote Assistance
- Working with Vendors for various projects.
Systems Analysts
Westin Galleria & Westin Oaks Hotel
Houston, TX
03.2007 - 11.2013
- Troubleshooting and maintenance of employee computer hardware, software installation, maintenance of company server.
- Help desk, of guest internet and phones, Billing invoices.
Security Officer
Westin Galleria & Westin Oaks Hotel
Houston, TX
11.2000 - 03.2007
- Hotel surveillance
- Maintain daily activity reports. Assist other departments as needed including: escorting guests, floor checks.
Specialist in Combat Arms
United States Army
Ft. Hood, TX Ellington Field, TX
02.1994 - 12.2001
- Military training in weapons, troubleshoot radios, maintain surveillance of barracks and military weapons.
Education
Bachelor of Science - Business Management
University of Phoenix
Houston, TX06-2006
Associate Degree - Computer systems Occupational Technology
MTI College of Business and Technology
Houston, TX06-2001
Diploma of Academics - undefined
Hogan Senior High School
Vallejo, CA06-1992
Skills
- Hardware installation
- Software installation
- PC Imaging
- ArcGIS pro
- Printer Management Windows Server 2019
- Troubleshooting
- Team oriented
- Customer service
Timeline
Elections Technology Specialist
Fort Bend County
08.2024 - Current
Technical Support Specialist II
Fort Bend County
11.2013 - 08.2024
Systems Analysts
Westin Galleria & Westin Oaks Hotel
03.2007 - 11.2013
Security Officer
Westin Galleria & Westin Oaks Hotel
11.2000 - 03.2007
Specialist in Combat Arms
United States Army
02.1994 - 12.2001
Diploma of Academics - undefined
Hogan Senior High School
Associate Degree - Computer systems Occupational Technology
MTI College of Business and Technology
Bachelor of Science - Business Management
University of Phoenix
Hardware Installs & Troubleshooting
- PC install to include internal components
- Laptop (to include internal components) with Docking Station install
- Tablet Microsoft Surface Pro
- Kiosks
- Desktop Printer install to include internal components
- Label Printer install to include internal components
- Monitor install
- Scanner install
- Multi-Function Printer install
- Smart TV’s Bluetooth devices such as printers and phones
- Cable management (display, network and power)
- Hardware replacement (Working with Vendor)
Specialty Work
- Elections assist with Set-up, troubleshooting multiple sites and traveling between
- Print Server (Install and troubleshooting network printers) maintain critical updates and monitoring usage
- Active Directory PC
- Work Help Desk tickets daily in assigned areas
- Project Tasks as requested
- Remote Assistance
- Reimaging PC and Laptops
- Create elections
- Setup Voter equipment