Marcus K Smith Jr

• Managed enterprise storage infrastructure of 500TB+ across cloud environments, implementing tiered storage solutions that reduced costs while maintaining availability
• Implemented automated backup and recovery procedures, maintaining data integrity
• Optimized database performance by analyzing query patterns and implementing indexing strategies
• Reduced database storage costs through data archiving and optimization strategies

• Managed 41 servers and a $2.5M network for mission data files supporting 42 CAF aircraft platforms in OT&E/SAP/DoD program development
• Enabled mission service tools and applications for EW engineers/analysts, delivering database support to 2.6K joint users across 800 sites/23 GSUs
• Led network drive overhaul, developing storage solution and purging 2K files, reclaiming critical space for OT&E mission data
• Proficiently entered 20 GB’s of Critical Top Secret and Confidential Information into the System Database, adhering to stringent security protocols and ensuring the utmost data integrity and availability
• Facilitated storage unit cleanup, sanitizing 91 TBs of data and recovering $104K worth of Defense Reutilization Marketing Office (DRMO) equipment, saving the Air Force $1.8K/year in off-site rental
• Executed several comprehensive quality control assessments and meticulous data reconciliations to uphold the precision and reliability of information housed within the in-house Server Database facilitating mission success

● Installed software, applied patches and updates, conducted troubleshooting, and managed permissions, ensuring smooth system functionality.

● Managed virtual servers and virtual server hardware through vSphere and was responsible for all patching and troubleshooting.

● Managed IIS web pages and SQL databases including host hardware on-site.

● Demonstrated extraordinary ability to collaborate effectively with co-workers, fostering a positive team environment.

● Supported network architecture for NATO FMS project including storage requirements, hardware ordering and acquisition, as well as all switch to server implementations.

● Established NIPR, SIPR, and CITRIX accounts, ensuring seamless access to classified networks.

● Troubleshot Cisco Routers and Switches: NEXUS 2900, 3600, 4500, 5000, and 9000 Series Switches.

● Provided user training on system operations, promoting efficient utilization of various platforms.

● Delivered front-line customer service, resolving technical issues and inquiries for users.

● Prioritized the integrity and security of AFCENT computers and network by enforcing access protocols.

• Created and managed SIPR accounts ensuring compliance with security policies
• Maintained Al Udeid AFB network infrastructure, diligently monitoring for issues and minimizing impact on end-users
• Implemented HBSS systems to safeguard against cyber threats, enforced security policies, and monitored security events
• Conducted timely and accurate software patching and updates, utilizing automated tools for efficient patch management
• Managed and accounted for all servers for the AOR, encompassing routine maintenance, disaster recovery procedures, and effective troubleshooting of server issues
• Proactively communicated application outages by troubleshooting and utilizing monitoring tools to identify and resolve potential issues
• Ran and Controlled ACAS scans to maintain network security compliance, interpreted scan results, and promptly addressed identified vulnerabilities