Charles Hall
Aiken,SC
Summary
Experienced Network Administrator with a strong analytical background, adept at improving efficiency and productivity through the development, delivery, and support of strategic plans. Committed to creating and implementing initiatives that facilitate an organization's navigation of modern technology. Demonstrated success in translating technical requirements into effective solutions. Proficient in various software systems and passionate about utilizing exceptional communication skills to foster company rapport.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Administrator
SAWTST
08.2022 - Current
- Directed installation, maintenance and reporting for servers and systems, triaging service calls and prioritizing tickets based on related technical factors.
- Maintained disk storage by verifying and preserving terabytes across physical locations.
- Directed daily assignments and process workflows.
- Spearheaded automation of several system administration functions, reducing required billable hours of intervention.
- Drafted interface plans to connect local desktop networks with remote, high-performance computing clusters.
- Created centralized configuration management plans for multi-site businesses, prioritizing standardized system frameworks to ease future support deployments.
- Designed service call policies, specifying proficiencies for employees and escalation points when support ticket resolution required supervisor expertise.
- Delivered consistent and quality mentoring, training and onboarding for teams of contractors and staff members.
- Reviewed network policies and infrastructure to evaluate sub-optimal areas and develop solutions.
- Streamlined established processes by implementing client and employee feedback.
Military Intelligence/Cybersecurity
U.S. Army
10.2019 - Current
- Use cyber security skills to defend the Army’s crucial and complex weapons systems, which include satellites, navigation, and aviation systems against both foreign and domestic cyber threats. You’ll maintain dominance in both offensive and defensive cyberspace operations and respond to adversary attacks, while enabling commanders to gain an advantage in cyberspace by targeting adversary activities and capabilities.
- Supported operational planning and execution of intelligence operations (IO) and military information support operations (MISO).
- Gathered details about enemy forces, troop movements. strengths, tendencies and activities.
- Contributed to and supported strategic and operational planning teams developing information operations (IO) and military information support operations (MISO) organizational, personnel, equipment and fiscal resourcing concepts.
- Prepared briefs and intelligence presentations and disseminated to appropriate stakeholders.
- Collected, reviewed and processed intelligence information for senior personnel.
- Gathered and disseminated raw intelligence for real-time analysis and decision-making.
- Developed and distributed intelligence products focused on field operations.
- Devised responses to new and ongoing issues.
- Identified potential and existing threats and vulnerabilities.
- Interrogated witnesses and crime suspects to collect human intelligence.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted IT audit assessments for systems or applications to recommend solutions to mitigate risks.
- Conducted risk analysis, system certifications, auditing, security documentation and security testing.
- Analyzed security policies for usefulness and value to suggest security policy improvements.
- Recommended IT security improvements to achieve system confidentiality, integrity and availability.
- Developed risk assessment reports to identify threats and vulnerabilities.
- Conducted breach and attack simulation operations against systems.
- Used analysis from attack simulations to identify gaps in threat detection or response.
- Provided cybersecurity expertise on applications development projects, enabling appropriate operating environment configurations.
- Simulated attack scenarios using threat actors' tactics and techniques.
- Assisted with development of cybersecurity policies and procedures to prevent and defend against unauthorized access to systems, networks, and data.
- Gained extensive knowledge in data entry, analysis and reporting.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Conducted and supported analysis of information operations (IO) intelligence related to political, economic, social, cultural, physical, geographic, technical or military issues in specific foreign countries.
Sales Consultant
Braswell & Son
03.2021 - 07.2022
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Demonstrated products in effort to show potential buyers benefits and advantages and encourage purchases.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Cultivated productive relationships with existing customers through exceptional follow-up after sales.
- Handled credit and debit card payment processing to complete purchasing experience.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
- Boosted client satisfaction ratings by offering proactive resolution ideas while driving actionable responses to questions, concerns or challenges.
- Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
- Contacted new and existing customers to outline benefits of products.
- Created successful strategies to develop and expand customer sales.
Education
Associate of Applied Science - Computer Information Systems
Arizona State University
Tempe, AZ12.2020
High School Diploma -
Catholic High School
05.2020
Skills
- Supervision & Leadership
- Data Management
- Computer Skills
- Team Management
- Expense Analysis
- Security Improvements
- Infrastructure Planning
- Problem Resolution
- Organizational Skills
- Training & Development
- Reliable & Trustworthy
- Good Work Ethic
- Relationship Building
- Conflict Resolution
- Maintenance & Repair
- Critical Thinking
- Friendly, Positive Attitude
- Basic Math
- Microsoft Office
- People Skills
- Team Building
- Network configuration
- Analytical Skills
- Professional Demeanor
- Multitasking Abilities
- Security clearance
- Time management abilities
- Network Security
- Exploit Development
- Threat Modeling
- Social Engineering Techniques
- Reliability
- Time Management
- Attention to Detail
- Adaptability and Flexibility
- Network Protocol Analysis
- Issue Troubleshooting
- Multitasking
- Intrusion Detection
- Source code review
Certification
Comptia Security +
Comptia Network +
Comptia Linux +
Comptia Pen +
Timeline
IT Administrator
SAWTST
08.2022 - Current
Sales Consultant
Braswell & Son
03.2021 - 07.2022
Military Intelligence/Cybersecurity
U.S. Army
10.2019 - Current
High School Diploma -
Catholic High School
Comptia Security +
Comptia Network +
Comptia Linux +
Comptia Pen +
Associate of Applied Science - Computer Information Systems
Arizona State University
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