Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcus Lacey

3001 Cabana Drive #145,NV

Summary

Dynamic professional with a proven track record at MGM Resorts, excelling in housekeeping and customer service. Demonstrated punctuality and teamwork while ensuring guest satisfaction through meticulous cleaning and maintenance. Adept at using cleaning equipment efficiently, contributing to a pristine environment and enhancing overall guest experiences.

Overview

9
9
years of professional experience

Work History

Housekeeper

MGM Resorts/ Vdara Hotel and Spa
12.2021 - Current
  • Cleaned guest rooms, bathrooms, and public areas to maintain MGM Resorts cleanliness standards.
  • Changed linens, made beds, and replenished amenities for consistent guest readiness.
  • Inspected rooms for maintenance issues and reported concerns to appropriate departments.
  • Operated vacuum, floor-care equipment, and cleaning supplies safely and efficiently.

PSE Clerk

USPS, United States Postal Service
11.2020 - 11.2021
  • Sorted incoming mail and packages by destination, class, and ZIP code for accurate routing.
  • Operated postage scales, barcode scanners, and POS equipment to process retail transactions.
  • Verified addresses, postage, and shipping labels to reduce processing errors.
  • Assisted customers with mailing options, package tracking, and service inquiries.

Client Success Specialist

National Debt Relief
02.2018 - 03.2019
  • Managed inbound client calls to explain debt relief program options and next-step requirements.
  • Reviewed client accounts to verify information, update records, and maintain accurate case documentation.
  • Coordinated payment discussions to support enrollment, retention, and account resolution.
  • Resolved client concerns by clarifying program terms, timelines, and communication expectations.

Insurance Agent

State Farm
05.2018 - 02.2019
  • Assessed customer needs to recommend auto, home, life, and health coverage options.
  • Prepared insurance quotes and reviewed policy details for accuracy and completeness.
  • Explained coverage limits, exclusions, and premium changes to support informed decisions.
  • Processed applications, renewals, and policy changes using agency systems.

Education

High School Diploma -

Sunrise Mountain
Las Vegas, NV
06.2017

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Punctuality

Timeline

Housekeeper

MGM Resorts/ Vdara Hotel and Spa
12.2021 - Current

PSE Clerk

USPS, United States Postal Service
11.2020 - 11.2021

Insurance Agent

State Farm
05.2018 - 02.2019

Client Success Specialist

National Debt Relief
02.2018 - 03.2019

High School Diploma -

Sunrise Mountain
Marcus Lacey