Marcus Leyko
Oceanside,California
Summary
Currently the Store Manager for Mira Mesa Home Depot generating 94 million dollar annually. I was Operations Manager for over 3 years and total of 13 years of salaried manager experience directing operations, providing corporate vision and motivating team members by defining and communicating clear ideas and strategies. Hold team members accountable to drive results and eliminate obstacles. Demonstrate an approachable leadership style to foster team member engagement including recognition.
Overview
22
22
years of professional experience
Work History
Store Manager
The Home Depot Inc
Mira Mesa California
07.2022 - Current
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed inventory control, cash control, and store opening and closing procedures.
Operations Manager
Home Depot
10.2017 - 07.2022
- Reversed poor performing store by revising systems, processes, training programs, and personnel
- Promoted ideas of team collaboration, continuous professional development, and optimal performance to build success-oriented culture
- Managed all associates by completing performance reviews and submitting promotional suggestions to upper-level management
- Drove shrink results through compliance with all guidelines involved with safety, loss prevention, and cash-handling procedures
- Supported back office procedures, including hiring and employment processes
- Aligned new initiatives with operational process by effectively coordinating plans, resources, and teams according to established procedures
- Recognized for excellence in building and motivating management and hourly teams
- Optimized the department's ROI by closely evaluating expected profit and loss projections for each initiative.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Partnered with vendors and suppliers to effectively manage and budget.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Specialty Manager
Home Depot
06.2015 - 10.2017
- Oversaw training sessions with team members to boost active knowledge of products and services
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest
- Engaged customers and built connections to drive long-term sales
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- Maintain great working relationships with vendors and service providers to ensure a better customer experience
- Recognize and reward associates for achieving large sales and meeting sales goals
Pro Manager/ Paint Manager
Home Depot
04.2013 - 06.2015
- Responsible for establishing great relationships with Pro customers and finding out their needs
- Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences
- Identified areas for expansion by analyzing market, consumer trends, and competition
- Kept paint section well-stocked and faced to maintain professional standards
- Prepared stickers and tickets detailing customers' exact paint color codes for future matching
- Suggested brushes, rollers, and paint sprayers to meet customers' goals in paint application
- Answered complex inquiries and resolved complaints applying strong product knowledge and superior customer service
- Collaborated with associates and promoted teamwork to help achieve company goals
- Worked closely with department managers to create cross-sales opportunities
- Monitored the work of front-line staff and worked with employees to correct problems and improve processes.
Merchandising Manager
Home Depot
12.2011 - 04.2013
- Analyzed consumer feedback and market data to establish in-store merchandising strategies
- Created appealing, eye-catching visual displays to lead customers through entire store
- Changed displays to promote new product launches and reflect seasonal themes
- Trained and developed all associates throughout the department and store for future growth
- Maintained Instock process by making sure on hands are accurate and being replenished in a timely manner
- Maintained ownership of all manager reports
Night Operations Manager
Home Depot
07.2010 - 12.2011
- Coordinated downtime maintenance during nightshift to maximize daily production
- Led shift meetings to keep employees notified of nightly tasks, team priorities, and policy changes
- Tracked and reported on operations metrics from night shift to keep senior management informed for business planning
- Managed operations with focus on delivering consistent service and continuous improvement toward key department metrics
- Managed performance of team members by conducting performance appraisals and recommending promotions
- Implemented great gameplans to ensure product was being stocked and maintained in a timely manner
- Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.
Department Supervisor
Home Depot
02.2006 - 07.2010
- Interviewed and trained new employees on how to improve shopping experiences by effectively meeting and greeting customers, providing product information, and responding to customer inquiries and requests
- Toured department to verify compliance with standards and keep area orderly, neat, and appealing to customers
- Planned for upcoming store-wide events impacting department, supporting store promotions and sales initiatives with knowledgeable advice and team contributions
- Responded politely to customer inquiries and assisted each person with locating products meeting specific needs
- Reviewed and evaluated employee performance and provided leadership opportunities for professional development
- Assigned tasks to department members and assisted associates in meeting customer needs
- Resolved escalated issues with positive approach, persuasive communication skills, and effective conflict management strategies
- Coordinated smooth department receiving, inventory storage, and product management.
Hardware Sales Associate
Home Depot
05.2005 - 02.2006
- Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences
- Unboxed and restocked merchandise into attractive displays
- Assisted with store recovery to maintain clean and organized sales floor throughout shift
- Made sure all product was being packdown and ensure on hands were accurate for replenishment
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.
Hardware Sales Associate
Sears
02.2003 - 05.2005
- Used POS system to scan customer purchases, calculate prices, and process transactions
- Provided accurate information to help customers quickly navigate store and acquire items for purchase
- Restocked front lanes and displays, following established merchandising procedures and standards
- Promoted credit and loyalty programs during customer interactions
- Assisted with store recovery to maintain clean and organized sales floor throughout shift
- Unboxed and restocked merchandise into attractive displays
- Watched store shelves and aisles for upkeep needs, including organizing products and
Education
High School Diploma -
Rancho Buena Vista
Vista, CASkills
- Customer relations Teamwork
- Task prioritization Problem-solving
- Training Motivation
- Inventory Management
- Goals and Performance
- Customer Service
- Store Opening and Closing Procedures
- Staff Management
- Team Leadership
- Order Management
- Employee Motivation
- Financial Management
- Microsoft Excel
Timeline
Store Manager
The Home Depot Inc
07.2022 - Current
Operations Manager
Home Depot
10.2017 - 07.2022
Specialty Manager
Home Depot
06.2015 - 10.2017
Pro Manager/ Paint Manager
Home Depot
04.2013 - 06.2015
Merchandising Manager
Home Depot
12.2011 - 04.2013
Night Operations Manager
Home Depot
07.2010 - 12.2011
Department Supervisor
Home Depot
02.2006 - 07.2010
Hardware Sales Associate
Home Depot
05.2005 - 02.2006
Hardware Sales Associate
Sears
02.2003 - 05.2005
High School Diploma -
Rancho Buena Vista