Marcus Long
Killeen,TX
Summary
Results-driven sales and customer service professional with over 10 years of experience in client relations, account management, and operations leadership. Expertise in building trust with customers, identifying needs, and delivering tailored solutions in dynamic environments. U.S. Army Veteran with strong communication, negotiation, and problem-solving skills, complemented by extensive experience in CRM systems, inventory coordination, and managing high-volume customer interactions. Ready to leverage relationship-building and sales capabilities as an Automotive Sales Consultant to drive customer satisfaction and business growth.
Overview
12
12
years of professional experience
Work History
Customer Support Analyst
Owens and Minor
03.2021 - 02.2026
- Managed 8 high-volume customer accounts, serving as the primary point of contact for order tracking, issue resolution, and service coordination.
- Built and maintained strong client relationships, ensuring high customer satisfaction and repeat business.
- Coordinated delivery of products to healthcare facilities, ensuring timely fulfillment and accuracy.
- Utilized CRM and internal systems to document customer interactions, track orders, and manage service requests.
Unit Supply Supervisor
United States Army
03.2018 - 03.2021
- Supervised and trained a team of 4–6 soldiers in supply operations, maintaining 100% accountability of equipment valued at $1M+ and improving operational efficiency by 15%.
- Managed high-value inventory and coordinated distribution to internal customers in a fast-paced environment.
- Built strong working relationships with supported units, ensuring timely fulfillment of requests and high satisfaction.
- Executed top-notch customer service and assistance to over 15 federal contractors and 5 military units.
Clinic Manager
United States Army
02.2014 - 03.2018
- Managed daily operations of a medical clinic serving 100–150+ patients weekly, ensuring efficient and timely care delivery.
- Coordinated patient services and administrative processes to ensure efficient service delivery.
- Supervised and trained staff, improving performance and service quality.
- Conducted on-site assessments to identify needs and enhance operational efficiency.
- Maintained compliance with HIPAA, OSHA, and healthcare regulations.
Education
Bachelor of Science - Criminal Justice
University of Maryland Global Campus
Adelphi, MD12-2025
Associate of Arts - Business Management
University of Maryland Global Campus
Adelphi, MD01-2021
Skills
- Sales support
- Customer Relationship Management (CRM)
- Customer Service
- Inventory & Product Knowledge
- Negotiation
- Rapport Building
- Self-Motivated
- Time-Management
Timeline
Customer Support Analyst
Owens and Minor
03.2021 - 02.2026
Unit Supply Supervisor
United States Army
03.2018 - 03.2021
Clinic Manager
United States Army
02.2014 - 03.2018
Associate of Arts - Business Management
University of Maryland Global Campus
Bachelor of Science - Criminal Justice
University of Maryland Global Campus