Marcus Lopes

Received "Employee of the Year" award the first year of employment.

+ Supervised front desk operations, maintained efficient guest check-in processes + Trained and mentored staff on customer service best practices and hotel policies + Covered all shifts: 1st, 2nd & 3rd shift + Re-stocking a food & beverage gift shop + Go above & beyond helping in housekeeping as Inspector or Houseman and other managerial duties.

Acted as a balancing factor of positivity for the hotel.

+ Resolved guest complaints efficiently and professionally + Filled in for the General Manager when absent + Managed staff schedules to optimize workforce efficiency + Managed all department supervisors + Inspected rooms, made bank runs and other managerial duties

Made revenue go up and caused the motel to be more organized.

+ Managed daily operations to ensure efficient guest service and satisfaction + Hired, fired, and trained employees + maintained motel cleanliness + counted cash deposits + worked 8-16 hour shifts, ordered supplies and other managerial duties

Had an excellent experience and achieved my goal of becoming a manager.

+ Provided excellent customer service + Resolved guest complaints promptly to maintain guest satisfaction + Did weekly deposits + Hired and trained employees + Answered phone calls + Checked guest in and out/ran night audit + Maintained cleanliness of Front Desk and lobby and other managerial duties.

+Worked the register during all shifts including the overnight shift +restocked food items & drink refrigerator +unloaded truck shipments +cooked store food for counter sales in morning +brewed coffee for morning rush and other duties