Marcus MacDonald
La Crosse
Summary
Friendly and dependable customer service professional with strong communication and interpersonal skills. Experienced in providing excellent customer service, handling fast-paced environments, and building positive relationships with customers. Proficient in using POS systems, processing transactions accurately, and maintaining a welcoming atmosphere. Quick to learn, organized, and eager to bring a positive attitude and excellent service to a bartender role.
Overview
5
5
years of professional experience
Work History
School Store Manager
Wausau West
Wausau
09.2024 - 05.2025
- Assisted in developing marketing campaigns for promotions or special events related to the school store.
- Maintained a clean, organized store environment by regularly stocking shelves, cleaning surfaces, and organizing displays.
- Trained new staff on store policies, procedures, and customer service techniques.
Special event bartender
Jeff Hardel
Minocqua
05.2024 - 08.2024
- Engaged with guests to provide exceptional customer service and hospitality.
- Prepared and served beverages for special events with attention to detail.
- Maintained cleanliness and organization of the bar area throughout events.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Storage unit manager
Jeff Hardel
Wausau
05.2020 - 04.2024
- Managed team of 3, ensuring efficient operations and service delivery.
- Resolved customer issues promptly, contributing to high satisfaction levels.
- Answered incoming calls to address customer inquiries, providing timely assistance.
Education
High School Diploma -
Wausau West
Wausau, WI05-2025
Skills
- Customer service
- POS systems
- Problem solving
- Cleanliness maintenance
- Excellent communication
Timeline
School Store Manager
Wausau West
09.2024 - 05.2025
Special event bartender
Jeff Hardel
05.2024 - 08.2024
Storage unit manager
Jeff Hardel
05.2020 - 04.2024
High School Diploma -
Wausau West