Marcus Manuel

• Conducted therapy sessions amongst residents and parents.
• A constant force of support for children in times of extreme emotional distress.
• Ensured the safety of all residents by practicing de- escalation techniques.
• Team activities to cultivate a fun, safe, and healing residential experience.
• Monitored care standards and addressed issues to support positive treatment and growth environment.
• Supported team leader with scheduling, task allocation, and shift handoffs.
• Trained new staff on daily tasks, addressing conflicts, protocols, and quality expectations.
• Managed direct reports in conflict resolution, giving support, and directing care plans.

• Assisted with general administrative tasks, adapting quickly to changing priorities and deadlines.
• Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
• Expedited document processing with accurate data entry and timely filing.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
• Assisted with onboarding of new employees.
• Helped to cultivate a positive office environment by ensuring my coworkers felt appreciated, supported, and celebrated!

- During my time serving as a member we would visit local elementary school students. There we read to them, played, and engaged in dialogue serving as positive role models.

• Extracurricular Activities: Student Athlete

- I was a devout student at all throughout college. I was very passionate about playing football and being a part of a team setting.

• Little Bearcats Memberber: Mentor