Marcus McDuffie
West Palm Beach
Overview
9
9
years of professional experience
Work History
Valet
Sun And Surf
Palm Beach
05.2022 - Current
- Delivered timely parking services, including valet, self-parking, and shuttle operations.
- Maintained cleanliness of valet areas, ensuring a welcoming environment.
- Greeted guests upon arrival to provide exceptional customer service.
- Anticipated customer needs to enhance overall experience and satisfaction.
- Parked and retrieved vehicles efficiently to minimize wait times.
- Strictly adhered to local vehicle operation laws and safety protocols.
- Followed company policies to uphold guest satisfaction standards.
- Performed miscellaneous job-related duties as assigned by supervisor.
Server
Applebee's Grill + Bar
West Palm Beach
01.2021 - 04.2025
- Delivered exceptional service to high volumes of daily customers, ensuring satisfaction through courteous interactions.
- Explained menu options and offered recommendations while accurately taking orders for food and beverages.
- Checked identification to confirm compliance with legal age requirements for alcohol consumption.
- Served food and beverages, verifying that all orders were complete and correct.
- Prepared itemized checks, detailing total meal costs and applicable taxes.
- Informed patrons of daily specials and signature dishes to enhance dining experience.
- Trained new employees on service protocols to maintain high standards.
- Established rapport with guests, fostering repeat business through outstanding customer service.
Lifeguard
Rapids Water Park
West Palm Beach
03.2016 - 11.2018
- Monitored swimmers continuously to ensure safety in the pool area.
- Enforced safety regulations and posted rules for patrons.
- Performed emergency rescues as needed, prioritizing swimmer safety.
- Maintained constant surveillance of swimming area to identify potential hazards.
- Reported unsafe conditions or suspicious activities immediately to management.
- Communicated regularly with supervisors about shift-related issues.
- Observed swimmers from elevated chairs while scanning the entire pool deck.
- Assisted swimmers of varying skill levels to enhance their experience.
Education
High School Diploma -
John I Leonard
West Palm Beach, FL05-2018
Skills
- Customer service
- Time management
- Problem solving
- Effective communication
- Safety compliance
- Valet coordination
- Attention to detail
- Clean driving record
- Standard vehicle operation
- Team collaboration
- Valid driver's license
- Work ethic
- Vehicle parking and retrieval
- Multitasking
- Safety monitoring
- Water rescue techniques
- Swimming proficiency
Timeline
Valet
Sun And Surf
05.2022 - Current
Server
Applebee's Grill + Bar
01.2021 - 04.2025
Lifeguard
Rapids Water Park
03.2016 - 11.2018
High School Diploma -
John I Leonard