MARCUS MENDONCA
HONOLULU,HI
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
15
15
years of professional experience
Work History
Business Growth Advisor
Koolden Digital Solutions
09.2017 - Current
- Implemented innovative marketing strategies to increase visibility within local community and generate leads.
- Managed portfolio of 15 clients, implementing innovative strategies that increased local community visibility and lead generation, while ensuring prompt fulfillment of customer requests through close collaboration with internal departments.
- Provided guidance on marketing and sales strategies to help clients reach new customers and increase revenue.
- Built and maintained relationships with clients to provide ongoing support.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Participated in networking events to expand professional connections and attract new clientele.
Business Analyst
DTRIC Insurance Inc
03.2017 - 03.2018
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Played key role in analyzing user system needs and translating them into precise business requirements and system specifications, resulting in 20% improvement in alignment between user needs and implemented solutions.
- Ensured reliability of implemented solutions by preparing comprehensive test plans and conducting QA testing, leading to 15% reduction in post-implementation issues and system errors.
- Contribution extended to developing intricate Excel rating and business rules spreadsheets, optimizing internal processes and decision-making.
- Provided functional expertise to assigned systems, enhancing understanding and utilization of digital solutions within organization, fostering operational excellence and contributing to 30% increase in overall system utilization.
Director of Marketing
IIBA Hawaii Chapter
01.2016 - 10.2017
- Spearheaded comprehensive initiatives to market organization's mission and vision to both local and international communities
- Demonstrated commitment to promoting organization's brand consistently, contributing to 20% improvement in brand recognition and alignment with overarching goals.
- Collaborated closely with fellow Board members to actively support marketing of events and initiatives, fostering cohesive and united approach that led to 15% increase in event attendance.
- Established and nurtured relationships with community organizations, strategically leveraging connections to enhance organization's marketing efforts.
- Played vital role in elevating visibility and impact of IIBA Hawaii Chapter within its community and beyond, contributing to 35% expansion in chapter's reach and influence.
- Provided essential reports to Board and chapter, ensuring transparency and effective communication in line with organizational requirements, resulting in 25% improvement in information dissemination and understanding among stakeholders.
Business Analyst
Hawaii Medical Service Association
01.2016 - 03.2017
- Played central role in advancing operational efficiency by developing requirements for system applications aimed at improving existing work processes.
- Took charge of initial implementation of new applications within department and unit, ensuring seamless integration process.
- Coordinated and facilitated completion of various reporting requirements, contributing to 25% increase in data-driven decision-making accuracy.
- Meticulously identified and evaluated outcomes of test cycles, ensuring reliability and effectiveness of implemented solutions.
- In this capacity, demonstrated commitment to refining processes, fostering innovation, and facilitating streamlined operations, leading to 20% increase in overall organizational efficiency within healthcare setting.organization.
Account Executive
Marmol HI Natural Stones Ltd.
07.2009 - 02.2011
- Coordinated comprehensive marketing outreach initiatives targeting architects, designers, homebuilders, and general public across various channels, resulting in increased brand visibility and engagement.
- Oversaw both internal and external customer service operations, ensuring seamless and efficient care to enhance overall customer satisfaction.
- Acted as company representative at networking events and trade shows, fostering relationships and promoting organization to broader audience.
- Spearheaded training programs for new staff, contributing to 20% enhancement in team productivity and 25% decrease in onboarding time for new hires.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Education
Master of Arts - Strategic Communication
Hawaii Pacific University
Honolulu, HI05.2028
Master of Science - Information Systems
Hawaii Pacific University
Honolulu, HI12.2015
Bachelor of Science - General Business
Hawaii Pacific University
Honolulu, HI05.2013
Skills
- Strong communicator, facilitating effective collaboration with internal teams
- Proficient in building and nurturing client relationships
- Extensive experience in technology, analytics, and business dynamics
- Digital Design and Video Editing (WordPress, Squarespace, Wix, Elementor, Adobe Photoshop, Canva, Premiere Pro, InDesign, and Acrobat Pro)
- Digital Ads (Meta, Google, YouTube)
- Digital Marketing platforms (ClickFunnels, Builderall, Mailchimp, Aweber, Constant Contact, Pipedrive)
Languages
Additional Information
- HONORS , Upsilon Pi Epsilon Honor Society Graduate Assistant Scholarship Recipient Student Athlete at San Diego Mesa College and Hawaii Pacific University
Languages
Portuguese
Native or Bilingual
Spanish
Professional Working
Italian
Limited Working
Timeline
Business Growth Advisor
Koolden Digital Solutions
09.2017 - Current
Business Analyst
DTRIC Insurance Inc
03.2017 - 03.2018
Director of Marketing
IIBA Hawaii Chapter
01.2016 - 10.2017
Business Analyst
Hawaii Medical Service Association
01.2016 - 03.2017
Account Executive
Marmol HI Natural Stones Ltd.
07.2009 - 02.2011
Master of Arts - Strategic Communication
Hawaii Pacific University
Master of Science - Information Systems
Hawaii Pacific University
Bachelor of Science - General Business
Hawaii Pacific University