Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
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Michael Juergens

Greater Boston Area,MA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Senior Manager, ITManager, ITDirector, IT

Work Type

Full Time

Location Preference

HybridOn-SiteRemote
Location: Greater Boston Area, MA, USBoston, MAPortsmouth, NH
Open to relocation: No

Important To Me

Career advancementCompany CultureWork from home optionPaid time offTeam Building / Company RetreatsStock Options / Equity / Profit Sharing

Summary

Oversaw the development and execution of global IT strategies focused on improving infrastructure security architecture and integrating AI-driven automation solutions.

Overview

15
15
years of professional experience

Work History

Senior Manager, IT & Business Systems

DigitalOcean
10.2024 - 04.2026
  • Spearheaded an IT and Business Systems organization of 18 engineers (including one manager), scaling operations to support 1,500+ employees worldwide, aligning team growth with organizational scaling.
  • Standardized technical design and planning through detailed written documentation, leveraging an Amazon-style 'one-pager' structure for complex projects.
  • Championed AI initiatives for Atlassian Rovo, Slack AI, Gemini, Claude, and Cursor; led the procurement of these tools and organized brownbag presentations to share features and drive adoption.
  • Acted as a key strategic partner to the Security team, co-authoring security policies and implementing DOControl, Kolide, Twingate, and GlobalProtect to measurably improve security posture, enabling compliance for major frameworks (FedRAMP, SOX) and post-acquisition integration.
  • Architected ConductorOne-based automated access requests with predefined roles and a manager's 'shopping cart' for access bundles, removing routine access work from IT and accelerating approvals.
  • Served as an IT stakeholder for enterprise-critical platforms, including NetSuite, Coupa, Boomi, and Navan, to align IT roadmaps with Finance and Procurement.
  • Engineered internal web applications and automation scripts using Gemini, Claude, Cursor, and DigitalOcean Gradient to accelerate workflows and improve data-driven decision making, halving IT request processing time and contributing to a 20% reduction in support costs.
  • Mitigated shadow IT using DOControl and Kolide, and partnered with the security team on incident response and provided guidance related to IT systems.
  • Led monthly budget meetings with business stakeholders to ensure IT initiatives and projects were tracked and funded.

Senior Manager, IT

03.2024 - 09.2024
  • Directed a global IT organization of 11 engineers, scaling support for a rapidly growing, globally distributed workforce.
  • Cultivated a world-class support culture, mentoring entry-level engineers into senior roles and empowering them as confident, autonomous decision-makers.
  • Served as subject matter expert for Okta and Okta Workflows, designing automated identity orchestration to secure and streamline enterprise access.
  • Lead the IT implementation of Workday.
  • Led technical design and execution for new international offices, standardizing networking, security, and hardware to ensure a consistent global employee experience.

Manager, IT

02.2020 - 03.2024
  • Recruited and led a team of Systems Administrators to automate the end-to-end employee and hardware lifecycle, saving hundreds of hours per quarter.
  • Adopted the Atlassian software stack and built a team around supporting it; removed over 100 super admins, standardized the approach to Jira and Confluence, and architected the rollout of Jira Service Desk.
  • Scaled IT from a small regional unit into a robust global 24/7/365 Follow-the-Sun support organization across multiple international time zones.
  • Maintained deep technical ownership of Okta, Jamf, Microsoft 365, and Intune for a globally distributed workforce of 1,000+ employees.
  • Oversaw all IT readiness for the 2021 IPO, including infrastructure expansion, access control implementation, deployment of compliance frameworks, and support for SOX compliance.
  • Led the migration to Slack Enterprise Grid and Google Workspace Enterprise to align our tools with the needs of the business.
  • Facilitated a number of Mergers and acquisitions, including the 400+ person Cloudways acquisition, successfully leading integration and ensuring compliance with regulated frameworks like SOC2 and SOX.

Senior IT Specialist

06.2019 - 02.2020
  • Inherited an unmanaged environment and implemented the company’s first MDM platform and core security policies within the first week, significantly reducing device and access risk.
  • Designed and deployed a fully redundant Cisco Meraki network stack to replace legacy office hardware, materially improving network uptime and performance.
  • Partnered with leadership to build the initial IT support structure, hiring the first dedicated IT specialists for the NYC and India offices.
  • Led early migrations of critical services into Okta for centralized SSO and lifecycle management.

Systems Administrator Roles

Circle
03.2018 - 05.2019

Information Systems and Endpoint Services

VMware
10.2012 - 01.2018

Information Technology

Infosys Consulting
10.2011 - 10.2012

Education

BS - Computer Science

Newbury College

Skills

Achieved enhanced operational efficiency through successful integration of identity and automation systems Delivered seamless implementation of automation solutions by fostering cross-departmental collaboration Developed and executed strategies that significantly improved identity management processes

Executed integration of Okta workflows, focusing on improving security protocols and facilitating efficient user access management

Achieved enhanced operational efficiency by automating workflows with advanced Python and PowerShell scripting Delivered tailored identity orchestration solutions and scripts that streamlined processes

Achieved enhanced security across organizational systems through effective integration of security measures Strengthened overall security posture by promoting zero trust frameworks Elevated team understanding of security best practices through comprehensive training sessions

Achieved establishment of zero trust security architecture and contributed to policy formulation Delivered successful implementation of full-disk encryption and facilitated deployment of the company's inaugural mobile device management solution and security policies

Achieved enhanced device security and management through successful implementation of Twingate, Kolide, Docontrol, GlobalProtect, Jamf, and Intune Improved cloud infrastructure efficiency by effectively managing AWS services including S3, Glacier, and EBS

Architected and established robust infrastructure frameworks to facilitate operational efficiency and support business objectives

Achieved a fully redundant Cisco Meraki network stack through effective design and implementation Delivered successful technical design and execution for global office projects utilizing NVIDIA GB10 (Blackwell) platform management Enhanced operational efficiency by cultivating strong knowledge of Lenovo, Apple, and Dell laptops

Achieved seamless VMware infrastructure management by overseeing ESX, vCenter, View, and Fusion Enhanced support for OS X within Apple ecosystem and Microsoft technologies, facilitating user access from Windows XP to Windows 10, Active Directory, and Windows Server Streamlined Linux administration across diverse distributions, including Ubuntu, Red Hat, RHEL, and CentOS

Achieved seamless integration of AI and ML development tools into project workflows, resulting in improved efficiency Drove technology adoption that enhanced overall team productivity Established best practices for AI and ML tool application across departments, fostering collaboration and innovation

Achieved seamless integration of Gemini API, Claude Cursor, and DigitalOcean Gradient into project frameworks Delivered internal web applications that significantly improved workflow automation and provided insights into enterprise tool effectiveness

Achieved streamlined operations through successful implementation of enterprise applications Delivered alignment of application capabilities with business objectives by collaborating with cross-functional teams Enhanced user experience and optimized workflows through targeted initiatives

Achieved enhanced operational efficiency through effective stakeholder engagement with platforms like NetSuite, Coupa, and Boomi Improved team collaboration by implementing Google Workspace, Slack, Zoom, and Okta Delivered superior service outcomes by directing the implementation of enterprise ticketing systems such as ServiceNow, HelpNow, BMC Remedy, Freshservice, and Jira Service Desk

Timeline

Senior Manager, IT & Business Systems - DigitalOcean
10.2024 - 04.2026
Senior Manager, IT -
03.2024 - 09.2024
Manager, IT -
02.2020 - 03.2024
Senior IT Specialist -
06.2019 - 02.2020
Systems Administrator Roles - Circle
03.2018 - 05.2019
Information Systems and Endpoint Services - VMware
10.2012 - 01.2018
Information Technology - Infosys Consulting
10.2011 - 10.2012
Newbury College - BS, Computer Science
Michael Juergens