Marcus Menendez
Astoria,NY
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Operations Team Leader
Stryker INC
01.2022 - Current
- Optimized customer experience by proactively monitoring sales software and fielding calls from Sales Reps in need of assistance with short notice
- Provide constant oversight on quality inspections to ensure all products are up to standard and within the allowed expiration periods
- Slashed shipping costs and time 40% by maximizing loaner inventory usage and rerouting loaner inventory within the sales territory
- Gathered, organized and input information into digital databases daily to help add visibility of current needs vs excess inventory/ availability
- Enhanced team productivity by implementing efficient work routes and tasks regularly for our delivery teams
- Plan strategies with delivery drivers to maximize both pickups and deliveries within a small timeframe
- Prioritized delivery targets resulting in deliveries completed 1 day ahead of schedule on average
Operations Manager
BIOMET New York
12.2010 - 12.2021
- Oversee any and all Sales Reps' needs for surgeries, demonstration meetings, and product inquiries
- Designed an effective inventory management program to track and manage all inventory (surgical trays and implants) across the Tri-state area
- Created a highly detailed delivery system resulting in a top-level communication chain between the operations teams and the sales teams in the field
- Develop strong relationships with the Sales teams and incorporate strategies to supply their customers with products in a moment's notice
- Facilitated staff trainings designed to enhance team performance and improve the daily operations' standards
- Spearheaded process improvements that resulted in increased daily productivity while reducing operation costs
- Developed a Loaners Return Program- directly resulting in $0 late fees over a span of 11 years
- Multiple national awards for top sales territory of the year
Education
Bachelor of Arts -
State University of New York at Oswego
Oswego, NY05.2009
Skills
- Quality Improvement
- Problem-Solving
- Computer Skills
- Client Support
- Overtime Management
- Attention to Detail
- Shift Scheduling
- Logistics Coordination
- Staff Training
- Coaching and Mentoring
- Time Management
- Multitasking Abilities
Certification
New York State Certified Tissue Bank Director
Sports and fitness, cooking, travel, movies
I'm a big fan of professional NY sports, along with playing myself. I like to keep a structured workout schedule to help keep my physical and mental fitness. I enjoy cooking meals with my wife and love trying new foods/ experiences when possible. I like to travel because it helps me learn more about the world and find common ground with people from all walks of life. I also enjoy watching movies of all sorts
Timeline
Field Operations Team Leader
Stryker INC
01.2022 - Current
Operations Manager
BIOMET New York
12.2010 - 12.2021
Bachelor of Arts -
State University of New York at Oswego