Marcus Mijares
Commerce,CA
Summary
Experienced mixologist and customer service professional skilled in POS software, with a proven track record of enhancing guest satisfaction through innovative beverage creations and efficient service delivery. Expertise in responsible alcohol management and group dynamics has led to significant profit increases while maintaining high operational efficiency. Renowned for addressing customer complaints with professionalism, consistently elevating the dining experience. Committed to fostering strong relationships and excelling in fast-paced environments, dedicated to supporting both team and customer needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bar Server
Gaucho Grill Argentinean & Italian Cuisine
Downey, CA
08.2020 - Current
- Provided excellent customer service by taking orders and serving drinks quickly and efficiently.
- Assisted bartenders with creating unique drink combinations based on guests' preferences.
- Explained menu items, describing ingredients and cooking methods upon request.
- Followed state laws regarding serving alcohol responsibly.
- Designed specialty cocktails alongside bartenders to decrease ingredient waste.
- Greeted customers, answered questions and recommended specials to increase profits.
- Introduced holiday-themed drinks boosting profits by 30% compared to regular signature offerings.
Bartender
Club Db Lounge
Downey, CA
08.2015 - 08.2023
- Processed cash and card payments accurately.
- Served guests efficiently and in a timely manner.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Resolved customer complaints in a professional manner.
- Arranged bottles and glasses behind bar to make attractive displays.
- Provided drink suggestions to customers based on their preferences.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
Delivery Driver
DRNXMYTH
Los Angeles, CA
05.2020 - 12.2021
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Reported delays and accidents to stations using telephones or two-way radios.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Verified deliveries against shipping instructions prior to delivering to customers.
Education
Bachelor of Science - Kinesiology
Cal State University Dominguez Hills
Carson, CA05-2019
Skills
- Fundamentals of Mixology
- POS Software Proficiency
- Responsible Alcohol Management
- Group Dynamics Expertise
- Adhering to Cleanliness Protocols
- Task Management Efficiency
Affiliations
- avid gym-goer, love spending my afternoons reading and sipping black coffee.
- i enjoy volunteering and helping with community service at my church.
Languages
English
Professional
Spanish
Professional
Certification
- barsmarts certified 2023
- foodhandlers and abc certified 2022
References
References available upon request.
Timeline
Bar Server
Gaucho Grill Argentinean & Italian Cuisine
08.2020 - Current
Delivery Driver
DRNXMYTH
05.2020 - 12.2021
Bartender
Club Db Lounge
08.2015 - 08.2023
- barsmarts certified 2023
- foodhandlers and abc certified 2022
Bachelor of Science - Kinesiology
Cal State University Dominguez Hills
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