Marcus Milam
Calera
Summary
Strategic Operations Manager with a proven track record in the retail and insurance industries, skilled in optimizing processes and enhancing team performance. Adept at leveraging data-driven insights to drive business growth and achieve operational excellence. Known for fostering collaborative environments that encourage employee development and organizational success.
Overview
9
9
years of professional experience
Work History
Operations Manager
Target
Huntsville
04.2020 - 09.2024
- Spearheaded strategic initiatives to align day-to-day operations with long-term business objectives at Target.
- Conducted thorough root-cause analysis to address operational deficiencies, enhancing overall productivity.
- Facilitated employee development through individualized feedback and progress assessments, fostering a culture of continuous improvement.
- Utilized data-driven insights to identify and capitalize on production performance trends, optimizing operational efficiency.
- Collaborated with cross-functional teams to ensure seamless product and service delivery, achieving high customer satisfaction.
Insurance Producer
Transamerica Life Insurance Company
Huntsville
11.2018 - 04.2020
- Developed customized insurance solutions for diverse client needs.
- Educated clients on policy options and benefits effectively.
- Collaborated with underwriters to assess risk and pricing strategies.
- Followed up with existing customers to ensure satisfaction and renewals of policies.
- Identified potential new customers through cold-calling and networking activities.
Bar Manager
Below The Radar Brewing
Huntsville
01.2016 - 06.2018
- Directed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Created engaging promotions to enhance customer experience and retention.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Education
Bachelor of Science - Biology
The University of Alabama in Huntsville
Huntsville, AL05-2019
Skills
- Team leadership
- Customer relationship management
- Process improvement
- Risk assessment
- Strategic planning
- Data analysis and management
- Employee development and training
- Cross-functional collaboration
- Project management
- Effective communication skills
- Management information systems
Timeline
Operations Manager
Target
04.2020 - 09.2024
Insurance Producer
Transamerica Life Insurance Company
11.2018 - 04.2020
Bar Manager
Below The Radar Brewing
01.2016 - 06.2018
Bachelor of Science - Biology
The University of Alabama in Huntsville