Marcus Milam
Calera
Summary
Analytical and results-oriented Operations Manager skilled in identifying trends and driving operational improvements. Committed to fostering employee development and achieving business goals through data-driven insights and collaborative teamwork. Dedicated to building a culture of winning by establishing strong relationships in an inclusive environment with direct feedback and open communication.
Overview
9
9
years of professional experience
Work History
Operations Manager
Target
Huntsville
04.2020 - 09.2024
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
Insurance Producer
Transamerica Life Insurance Company
Huntsville
11.2018 - 04.2020
- Developed customized insurance solutions for diverse client needs.
- Educated clients on policy options and benefits effectively.
- Collaborated with underwriters to assess risk and pricing strategies.
- Followed up with existing customers to ensure satisfaction and renewals of policies.
- Identified potential new customers through cold-calling and networking activities.
Bar Manager
Below The Radar Brewing
Huntsville
01.2016 - 06.2018
- Directed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Created engaging promotions to enhance customer experience and retention.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
Education
Bachelor of Science - Biology
The University of Alabama in Huntsville
Huntsville, AL05-2019
Skills
- Operations strategy and process optimization
- Data analysis and management
- Employee development and training
- Cross-functional collaboration
- Project management
- Effective communication skills
- Management information systems
Timeline
Operations Manager
Target
04.2020 - 09.2024
Insurance Producer
Transamerica Life Insurance Company
11.2018 - 04.2020
Bar Manager
Below The Radar Brewing
01.2016 - 06.2018
Bachelor of Science - Biology
The University of Alabama in Huntsville