MARCUS MILLER
DALLAS
Summary
OBJECTIVE EXECUTIVE STEWARD/ FOOD AND BEVERAGE Manager position in the hospitality field offering opportunities for advancement and professional development in Stewarding and F&B operations. To obtain a unique and challenging food & beverage Executive Steward position that will test my knowledge and expand my skills, as well as broaden my leadership experience in the luxury hospitality industry.
Overview
14
14
years of professional experience
Work History
Executive Steward
The Ritz Carlton Dallas, Las Colinas
Irving, TX
12.2022 - Current
- Oversaw inventory in buffet and reported replacement needs to Executive Chef and Food and Beverage Director
- Restocked kitchen supplies and recorded kitchen inventory each shift
- Unboxed, stored and organized incoming kitchen supplies with every delivery
- Maintained clean and orderly appearance throughout kitchen and dining area
- Worked in close collaboration with team members to ensure customers received high-quality service
- Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment
- Facilitated on-boarding process to coach new employees on company procedures and duties
- Maintained clean and well-organized kitchen areas to promote efficiency
- Participated in ongoing training to enhance job skills and knowledge.
- Process all invoices from culinary and stewarding
- Training other on hotshop purchasing system
- Order all china, glassware and flatware
- Apart of the renovations project to open new outlets
Executive Steward
Four Seasons Resort and Club
Irving, TX
10.2021 - 12.2022
- Ensure that all equipment is properly handled and maintained
- Ensure that health, fire and safety regulation are being adhered to by all associates
- Use Cleaning chemicals according to prescribed methods
- Consult the Executive Chef for pertinent information regarding daily business and special functions
- Make sure that dish out line is set up when required
- Make sure that scheduled personnel are on time and working
- Meet with Banquet Chef to discuss the needs and requirements for all banquets event
- Train and monitor new hires in stewarding daily processes and operation
- Strives to improve service performance
- Establishes and maintains open, collaborative relationships with associates
- 33 meeting room and total event space 36,176 sq ft
- Largest conference room 2,958 sq ft
- Employee engagement Score 95%.
Executive Steward
Thompson Dallas Hotel
Dallas, TX
09.2020 - 10.2021
- Apart of the pre-opening team
- Consult the Executive Chef for pertinent information regarding daily business and special functions
- Order all glassware, China, silverware
- Assist with hiring all steward and job training
- Ordering all day-to-day supplies for operation
- Perform all other job-related duties as requested
- Ensure that all equipment is properly handled and maintained
- Maintain inventory and record of all silverware, glassware, other equipment
- Monitors the inflow of ordered materials and the maintenance
- Participated in ongoing training to enhance job skills and knowledge.
Director of Stewarding
The Post Oak Hotel 5 Star Hotel
04.2018 - 09.2020
- Ensure that all equipment is properly handled and maintained
- Ensure that health, fire and safety regulation are being adhered to by all associates
- Use Cleaning chemicals according to prescribed methods
- Consult the Executive Chef for pertinent information regarding daily business and special functions
- Make sure that dish out line is set up when required
- Make sure that scheduled personnel are on time and working
- Do weekly inspection of all kitchen and outlets
- Do quarterly inventory of China, glass, silverware
- Conduct weekly walk-thru with the overnight cleaning company
- Furlough due to covid-19.
Executive Steward
Diplomat Beach Resort
10.2016 - 03.2018
- Ensure that all equipment is properly handled and maintained
- Ensure that health, fire and safety regulation are being adhered to by all associates
- Use Cleaning chemicals according to prescribed methods
- Consult the Executive Chef for pertinent information regarding daily business and special functions
- Make sure that dish out line is set up when required
- Make sure that scheduled personnel are on time and working
- Meet with Banquet Chef to discuss the needs and requirements for all banquets events
- Work with the union employee and shop steward
- Train and monitor new hires in stewarding daily processes and operation.
Assistant Executive Steward
Fontainebleau Hotel
10.2013 - 10.2016
- Ast the Executive Steward with budget and Labor
- Assist the Executive chef in all phases of the department operations
- Assist with on-the-job training of all stewarding employees
- Perform walk through inspection of kitchen areas and complete noted checklist
- Perform all other job-related duties as requested
- Maintain inventory and record of all silverware, glassware, other equipment
- Overseas all of the Bqts event.
Executive Steward
Marriott
06.2013 - 01.2014
- Ensure that all equipment is properly handled and maintained
- Ensure that health, fire and safety regulation are being adhered to by all associates
- Use Cleaning chemicals according to prescribed methods
- Consult the Executive Chef for pertinent information regarding daily business and special functions
- Make sure that dish out line is set up when required
- Make sure that scheduled personnel are on time and working
- Meet with Banquet Chef to discuss the needs and requirements for all banquets events.
Executive Steward
The Ritz-Carlton
04.2010 - 01.2013
- Successfully launched food & beverage operations for a new Ritz-Carlton Hotel into the national spotlight thru creating benchmark able owner, guest and employee engagement
- Enhanced “Energizing Events” concept evoking wellness and efficiency for our guests meeting experience
- Partnered with celebrity Chef Dean Fearing to create an award-winning, world-renowned restaurant grossing $14M in annual revenues
- Oversaw inventory in buffet and reported replacement needs to kitchen management
- Unboxed, stored and organized incoming kitchen supplies with every delivery
- Maintained clean and orderly appearance throughout kitchen and dining area.
Education
High School Diploma -
Justin F. Kimball
Dallas, TX05.2007
Skills
- Food Service
- Kitchen Operations
- Teamwork and Collaboration
- Work Coordination
- Customer Service
- Safe Food Handling
- Cleaning and Sanitizing
- Decision Making
- Employee Training
- Silverware and Glassware Restocking
- New Hire Training
Accomplishments
- 2007 apart of the pre-opening team at Ritz Dallas
- 5 star nominate twice in 2010
- 5 star nominate in 2009
- 5 star employee of the year in 2010
- 5 star nominate in 2011
- No. 1 Large hotel and No. 1 in hotel dining in the U.S. by Zagat Survey
- November 2007 restaurant of the year
- Nominate Hospy award for best supervisor/manager of the year 2011
- Taskforce Ritz Carlton Dove Mountain
- Taskforce Ritz Carlton Buckhead Atlanta
- Taskforce Ritz Carlton LA Live
Timeline
Executive Steward
The Ritz Carlton Dallas, Las Colinas
12.2022 - Current
Executive Steward
Four Seasons Resort and Club
10.2021 - 12.2022
Executive Steward
Thompson Dallas Hotel
09.2020 - 10.2021
Director of Stewarding
The Post Oak Hotel 5 Star Hotel
04.2018 - 09.2020
Executive Steward
Diplomat Beach Resort
10.2016 - 03.2018
Assistant Executive Steward
Fontainebleau Hotel
10.2013 - 10.2016
Executive Steward
Marriott
06.2013 - 01.2014
Executive Steward
The Ritz-Carlton
04.2010 - 01.2013
High School Diploma -
Justin F. Kimball