Marcus Moffitt
COLORADO SPRINGS,CO
Summary
Confident and versatile Computer Technician with a strong background in help desk environments. Proven expertise in assisting both employees and customers with technical issues. Skilled in diagnosing and resolving faulty hardware, installing new assets, and ensuring continuous business operations. Adaptable to rapidly changing work situations, consistently contributing to the efficiency of technical operations and technological procedures. A technology-inclined professional with robust troubleshooting capabilities and a customer-oriented attitude. Experienced in providing network and software support, along with a proven track record in developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experiences.
Overview
27
27
years of professional experience
1
1
Certification
Work History
IT Field Support Tech
American Medical Response
04.2021 - 01.2024
- Charged with consulting business leaders at respective sites to plan, design, install, configure, and maintain technology solutions that support dispatch facilities and operational business needs for the nation's largest medical transportation provider.
- Improved system performance by troubleshooting and resolving hardware, software, and network issues.
- Enhanced customer satisfaction by providing timely and efficient technical support for various IT-related problems.
- Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
Field Service Technician
Field Nation
09.2019 - 04.2021
- Enhanced customer satisfaction by providing timely and efficient IT support for various hardware and software issues
- Collaborated with cross-functional teams to successfully implement large-scale technology projects
- Ensured data security through regular backups, antivirus updates, and implementation of industry best practices
- Developed strong relationships with clients by consistently delivering high-quality services and maintaining open lines of communication
- Managed inventory of spare parts and equipment, ensuring availability when needed for repairs or installations
- Established a reputation for excellent problem-solving skills by resolving challenging technical issues promptly and effectively
- Increased user productivity by training end-users on new software applications and hardware devices
- Improved overall network performance by troubleshooting connectivity issues and optimizing configuration
- Reduced downtime with proactive maintenance of computer systems, servers, and network equipment.
Information Technology Specialist
TLC Advanced Nursing LLC
09.2019 - 03.2020
- Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Boosted system availability by conducting regular maintenance tasks, including firmware updates and hardware replacements.
- Enhanced brand visibility by creating engaging digital content across various platforms.
- Boosted website traffic with targeted SEO tactics, keyword research, and content optimization.
Defense Traveler System Manager/Brigade Schools NCO
US Army
01.2017 - 10.2019
- Enhanced soldier skill sets with targeted instruction, resulting in increased mission readiness.
- Coordinated and administered qualification tests, ensuring accurate evaluation of soldier progress and knowledge retention.
- Collaborated with fellow NCOs to identify instructional gaps and develop strategies for continuous improvement in training programs.
- Established a positive learning environment by enforcing discipline standards, promoting teamwork, and encouraging
- Performed travel authorization and voucher review/reconciliation have working
- Basic familiarity using bank vendor online systems for IBA management CitiManager.
Maintenance Supervisor
US Army
10.1996 - 10.2019
- Improved equipment reliability by implementing a preventive maintenance program and scheduling routine inspections.
- Reduced downtime by quickly diagnosing and repairing issues with machinery, electrical systems, and facility infrastructure.
- Enhanced safety standards through regular staff training sessions, hazard assessments, and ensuring compliance with OSHA regulations.
- Streamlined work order processes for increased efficiency in addressing maintenance requests and tracking progress.
- Managed inventories of spare parts and tools to ensure the availability of necessary resources for timely repairs.
- Supervised a team of technicians, providing guidance on complex repair tasks and fostering professional development opportunities.
Education
Bachelor of Science - BS - Cyber Security Engineer
Colorado Technical University
12.2024
Skills
- Cisco Networking
- Palo Alto Networks
- Firewalls
- Active Directory
- Powershell
- Windows Server
- Technical Troubleshooting
- Problem Solving
- Hardware Installation
- Remote Support
- Virtualization Technologies
- Operating Systems
- Account Management
- Technical Support
- Attention to Detail
- Ticketing Systems
Websites
Certification
- CompTIA Strata IT Fundamentals Certification - COMPP001021156244
- Microsoft Office: First Steps (2018) - LinkedIn
- Networking Foundations: Networking Basics - LinkedIn
- IT Help Desk for Beginners - LinkedIn
- CompTIA Network+ (N10-007) Cert Prep: 1 Understanding Networks - LinkedIn
- (ISC)² Candidate - ISC2, 04/2023, 04/2024
Timeline
IT Field Support Tech
American Medical Response
04.2021 - 01.2024
Field Service Technician
Field Nation
09.2019 - 04.2021
Information Technology Specialist
TLC Advanced Nursing LLC
09.2019 - 03.2020
Defense Traveler System Manager/Brigade Schools NCO
US Army
01.2017 - 10.2019
Maintenance Supervisor
US Army
10.1996 - 10.2019
Bachelor of Science - BS - Cyber Security Engineer
Colorado Technical University