MARCUS MOORE SR
Summary
Dynamic professional skilled in insurance operations and customer service excellence. Strong background in team leadership, training, and strategic sales initiatives, leading to significant improvements in client retention and satisfaction. Aiming to contribute extensive experience towards enhancing operational efficiencies and driving business growth.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Insurance Agent
Auto Club Group AAA
Tampa, Florida
10.2019 - Current
- Advised clients on insurance options and coverage tailored to their needs.
- Guided clients on risk management and loss prevention strategies to enhance their coverage decisions.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Provided customers with information regarding plan features, pricing, and availability.
- Processed policy applications and renewals efficiently and accurately.
- Cultivated strong client relationships through proactive communication and follow-up.
- Collaborated with team members to enhance service delivery and client satisfaction.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
CUSTOMER SERVICE REP/VIDEO REPAIR
BRIGHTHOUSE COMMUNICATIONS
08.2017 - 10.2019
- Assisted customers via telephone with service repairs and equipment adjustments to ensure timely resolutions.
- Use of multiple computer programs and technical service applications in real time.
- Delivered exceptional customer service while managing service call time requirements to meet business objectives.
- Provided customer support via phone, email, and chat for Brighthouse Communications.
- Guided customers through troubleshooting steps to improve satisfaction and resolve issues effectively.
- Educated customers on product features and service options available.
SALES AND LEASING AGENT
DAYTONA NISSAN
01.2015 - 08.2017
- Assist customers face to face in selecting the right vehicle to provide for their needs.
- Explored financing options to secure immediate sales while achieving 100% customer satisfaction on post-sale surveys.
- Coordinated financing options to facilitate customer purchases and leases.
- Managed personal customer database and followed up with clients to address service needs and enhance customer retention.
- Conducted property tours, highlighting features and benefits of vehicles.
- Coordinated promotional events to engage potential customers and boost dealership visibility.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
STORE MANAGER
RADIOSHACK CORP
01.2010 - 01.2015
- Took over the Oviedo mall store when it was 376th in the company and within 12 months had the stores stats increased to 4th in the state of Florida and 45th nationally and had corporate executives visit the store for 3 days to recognize my achievements and look at how I accomplished such a task.
- Achieved 14 consecutive Manager of the Month awards at RadioShack.
- I operated several RadioShack stores in the Central Florida area, increasing and exceeding all sales and productivity in every store assigned to me along the way.
- Managed daily store operations, ensuring adherence to high customer service standards.
- Trained and developed staff to enhance team performance and sales skills.
- Oversaw inventory control and organized stockroom to enhance product management efficiency.
- Monitored financial performance and controlled expenses to maintain budget compliance.
- Collaborated with corporate on merchandise selection and visual merchandising strategies.
WAREHOUSE COORDINATING MANAGER
TRANE INC./AMERICAN STANDARD
01.2004 - 12.2010
- Oversaw operations and personnel across 3 Central Florida Trane warehouse locations.
- Managed operations and costs for shipping and receiving across all three locations.
- Coordinated hiring and termination processes for warehouse personnel, ensuring compliance with company policies.
- Administered weekly payroll and employee scheduling for all warehouse locations, optimizing workforce allocation.
- Trained personnel on safety protocols and maintained forklift OSHA certifications.
- Ordered supplies and scheduled routine maintenance for all work equipment.
AIRLINE SECURITY LEAD AGENT
US DEPT OF HOMELAND SECURITY/TSA ORLANDO INTERNATIONAL AIRPORT MCO
02.2000 - 01.2004
- Oversaw daily operations for staff of 8 agents, ensuring coverage at designated posts during scheduled shifts.
- Executed baggage and passenger screening procedures at security checkpoints.
- Use and proper calibration of X-ray L3 machines and hand wand calibration conducted daily.
- Coordinated daily rotation and lunch breaks for screeners to maintain efficient workflow.
E-4
USMC
Quantico, USA
06.1994 - 02.1998
- All duties pertaining to a 3381 Food Service Specialist /Baker as a Non-commissioned officer stationed at the HMX-1 Presidential post.
- Pursued continuing education and advanced training to enhance knowledge and skills relevant to food service operations.
- Developed innovative ideas and solutions that improved team performance and outcomes.
- Collaborated with cross-functional teams to successfully achieve project goals.
- Obtained security clearance for White House access.
- Hmx-1 Presidential Helicopter Squadron
Education
Associate of Arts - Business operational management
Seminole State College
Lake Mary, FL06-2004
Culinary arts technical degree - Culinary Arts
FFSC Camp Johnson USMC
02-1995
Skills
- Licensed insurance agent
- Insurance policy writing
- Client acquisition
- Lead generation
- Client account management
- Customer care
- Client support
- Team leadership
- Operational proficiency
- Technology proficiency
- Negotiation abilities
- Upselling
- Time management
- Conflict resolution
- Active listening
- Interpersonal communication
- Policy analysis
Volunteer Experience
- Volunteer Pop Warner Football Coach, Volusia Panthers, 10 years
- AAU Volunteer Football Coach, Orange City Titans, 3 years
Certification
- Current Insurance licenses in the following states: Florida, Georgia, Tennessee, South Carolina, North Carolina, Michigan, Illinois, Nebraska , Minnesota, North Dakota, Indiana , Wisconsin and Iowa
Accomplishments
- Extensive awards achieved and phyically available upon request
Timeline
Insurance Agent
Auto Club Group AAA
10.2019 - Current
CUSTOMER SERVICE REP/VIDEO REPAIR
BRIGHTHOUSE COMMUNICATIONS
08.2017 - 10.2019
SALES AND LEASING AGENT
DAYTONA NISSAN
01.2015 - 08.2017
STORE MANAGER
RADIOSHACK CORP
01.2010 - 01.2015
WAREHOUSE COORDINATING MANAGER
TRANE INC./AMERICAN STANDARD
01.2004 - 12.2010
AIRLINE SECURITY LEAD AGENT
US DEPT OF HOMELAND SECURITY/TSA ORLANDO INTERNATIONAL AIRPORT MCO
02.2000 - 01.2004
E-4
USMC
06.1994 - 02.1998
Associate of Arts - Business operational management
Seminole State College
Culinary arts technical degree - Culinary Arts
FFSC Camp Johnson USMC