Marcus Mylers
Spectrum Health Services, Inc.
Philadelphia,PA
1
Certification
20
years of professional experience
Results-oriented Patient Services Specialist with strong communication skills and extensive administrative support experience in healthcare settings. Expertise in frontline supervision and enhancing patient services to optimize operations and care quality. Focused on staff development to improve customer service and elevate patient satisfaction.
Work History
Intake Specialist
4 Months- Coordinated admissions documentation with clinicians, families, and support staff.
- Explained intake procedures and required documentation to clients and caregivers.
- Ensured HIPAA-compliant handling of sensitive behavioral health information.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Provided compassionate support to clients during the intake process, offering reassurance and understanding in times of distress.
Patient Services Supervisor
2 Years 1 Month- Served as first line of patient and employee escalation, diffusing issues and collaborating on resolutions.
- Sought continuous improvements in processes and problem-solving strategies to enhance patient services.
- Perform evaluations, corrective actions, and other supervisory and administrative skills activities as needed. Assist in hiring, training, and monitoring progress of employees, providing coaching to cultivate knowledge and skills for excellent service delivery.
- Assess and evaluate processes via all avenues (front-facing, call center, vendors, technology) for optimal patient access and accuracy.
- Continuously seek ways to improve processes and solve problems.
- Collaborated with colleagues to maintain and upkeep the office and waiting area to provide clean and organized environment for patients.
- Performed evaluations, corrective actions, and other supervisory and administrative activities. Assisted in hiring, training, and monitoring employee progress, providing coaching to enhance service delivery skills.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
Operations Coordinator
2 Years 2 Months- Improved inventory accuracy by conducting regular audits and implementing an efficient tracking system.
- Created a cycle counting program to maintain accurate inventory records without disrupting daily operations.
- Managed vendor relationships to secure timely delivery of high-quality products, enhancing supply chain reliability.
- Optimized warehouse space utilization by assessing layout effectiveness and making adjustments.
- Conducted Flex-scan inventory counts biweekly to ensure inventory accuracy.
- Investigated and resolved variances in inventory counts on a monthly basis.
Clinical Practice Supervisor
1 Year 7 Months- Led Certified Medical Assistants in daily operations, ensuring high standards of clinical practice and patient care.
- Mentored and trained Medical Assistants and Phlebotomists, promoting professional development and adherence to best practices.
- I work cooperatively with the Clinical Practice Manager, Providers, Patient Flow Coordinator, and Site Manager to coordinate and facilitate the completion of work required to deliver high levels of patient care and service
- Enhanced patient satisfaction by implementing efficient clinical workflows and processes.
- Overhauled outdated clinic procedures, increasing efficiency and ensuring alignment with current best practices in healthcare management.
- Cultivated collaborative relationships with physicians, nurses, and healthcare professionals to enhance teamwork and communication.
Patient Flow Coordinator
1 Year 4 Months- Reduced wait times for patients by implementing effective scheduling strategies and prioritizing urgent cases.
- Established relationships with clinical staff across disciplines, providing support and fostering collaboration to enhance patient care.
- Assisted in training staff, sharing best practices for effective patient flow coordination to improve team performance.
- Established strong relationships with clinical staff members across disciplines by providing reliable support and fostering a collaborative work environment.
- Advocated for patients' needs within the health system, liaising between various departments to facilitate timely access to services.
Certified Medical Assistant
1 Year 6 Months- Maintained accurate notes and records, ensuring reliable patient information for care continuity.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Sanitized exam rooms to ensure a clean and safe environment for patients., restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, addressed inquiries, and prepared for physician examinations to enhance patient experience.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
Sales Associate
1 Year- Assessed customer needs and recommended furniture and home décor solutions aligned with style and budget.
- Presented product features, materials, and financing options to support confident purchase decisions.
- Processed sales transactions accurately using POS systems and store procedures.
- Maintained showroom presentation by arranging merchandise and updating floor displays.
- Followed up with customers to confirm orders, resolve concerns, and encourage repeat business.
- Coordinated delivery details and order status updates with warehouse and service teams.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
NRCMA
4 Years 3 Months- Assisted in minor surgical procedures, utilized Navinet for patient management, performed phlebotomy, and provided exceptional customer service.
- Collaborated with three other CMAs to support five Primary Care Providers in delivering patient care.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Certified Medical Assistant
2 Years 6 Months- Managed administrative duties, including answering phones, scheduling appointments, maintaining medical records, processing patients, and handling billing and bookkeeping to ensure smooth clinic operations.
- Supported Gastroenterologist during endoscopy, colonoscopy, and esophageal dilation procedures by effectively operating biopsy snare and scope flush to obtain specimens for accurate diagnosis.
- Complied with state regulations for Fire Safety, HIPAA, Patient Rights, PA Act 13 (Whistle Blowers), bloodborne pathogens, Infection Control with Hand Hygiene, and Customer Service.
- Monitored patient comfort, verified readiness, and supported safe transport before and after procedures.
- Maintained procedure documentation, specimen labeling, and accurate equipment tracking for clinical compliance.
- Replenished supplies, managed inventory, and organized procedure areas to support efficient workflow.
- Trained new staff on GI lab procedures, scope reprocessing, and safety standards.
- Assisted physicians and nursing staff with various tasks and responsibilities during procedures.
- Prepared endoscopy rooms with required instruments, supplies, and sterile setups for gastrointestinal procedures.
Landscaper
11 Months- Assisted customers with various landscaping tasks by Mowing Lawns, Cutting Hedges, Plant Flowers, Mulching
- Provided project estimates and collected payments to ensure successful transaction completion.
- Supervised landscape maintenance crews to ensure consistent mowing, edging, and trimming quality.
- Planned seasonal service routes and prioritized tasks for efficient crew workflow.
- Inspected lawns, shrubs, and flower beds to identify pests, disease, and irrigation issues.
Education
No Degree - Health Care Studies
Diploma in Medical - NRCMA
High School Diploma
Skills
Community health center experience
Efficiency enhancement
Proven leadership skills
Critical analysis skills
Clear communication
Eligibility evaluation
Empathetic communication skills
Inventory management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- NRCMA, 07/01/24 to 07/01/25, National Association for Health Professionals
- Certified Medical Assistant
- CPR Heart Starters Inc. Adult, Child, Infant CPR & AED 03/21/2024 - 03/21/2026
Personal Information
- Nationally Registered Certified Medical Assistant
- Authorized to work in the US for any employer
Accomplishments
- Experience with external vendors such as Flex-Scan & McKesson for medical inventory and purchasing.
- Vaccines for Children program program coordinator
Timeline
Intake Specialist
Merakey Behavioral Health
06.2026 - CurrentRead More
Patient Services Supervisor
Spectrum Health Services, Inc.
09.2024 - CurrentRead More
Operations Coordinator
Spectrum Health Services, Inc
07.2022 - 09.2024Read More
Clinical Practice Supervisor
Spectrum Health Services, Inc.
12.2020 - 07.2022Read More
Patient Flow Coordinator
Spectrum Health Services, Inc
12.2018 - 04.2020Read More
Certified Medical Assistant
Spectrum Health Systems, Inc.
06.2017 - 12.2018Read More
Sales Associate
ASHLEY FURNITURE HOMESTORE
04.2015 - 04.2016Read More
NRCMA
Mt. Airy Family Practice
11.2010 - 02.2015Read More
Certified Medical Assistant
Blake GI, & associates
04.2008 - 10.2010Read More
Landscaper
Brothers of Nature Lawn Care Services
04.2006 - 03.2007Read More
Twenty First Century Christian Academy
High School Diploma
Read More
Thompson Institute
Diploma in Medical from NRCMA
Read More
Community College of Philadelphia
No Degree from Health Care Studies
Read More