Marcus Ortiz
Rio Rancho,NM
Summary
Dynamic professional committed to continuous learning and growth, with a strong passion for mentoring others. Proven ability to leverage diverse skills and experiences to drive team success and foster a collaborative environment. Dedicated to inspiring and empowering peers while achieving organizational goals. Eager to contribute innovative solutions that enhance productivity and support professional development within the team.
Overview
23
23
years of professional experience
Work History
Regional Operations Manager
The Joint Chiropractic
Rio Rancho, NM
01.2024 - Current
- Streamlined operational processes between doctors and coordinators to enhance efficiency across multiple regional clinics.
- Led cross-functional teams in implementing best practices to optimize our patient experience.
- Implemented training programs for staff, improving compliance with clinical and operational standards.
- Collaborated with senior leadership to drive strategic initiatives aligned with key performance indicators and organizational goals.
District Sales and Operations Manager
Asurion
Albuquerque, NM
02.2020 - 10.2022
- Led, coached and motivated a highly skilled team of store managers across multiple states by providing daily & weekly feedback, store audit inspections and ensuring all company processes and policies were being adhered to
- Collaborated with senior managers on how to improve operational expenses to help with profit & loss metrics
- Streamlined operational processes for efficiency and brought shrink variances inline with company standard of 2% in my district
- Through effective marketing and sales strategies, we were able to improve repair revenue by over 15% from 2021 through 2022 and a sales increase of 10% during that time span
- Guided my district to see the value of five star google reviews and how they helped generate more in-store repair and sales volume
Retail Account Executive
AT&T Mobility
Albuquerque, NM
07.2007 - 06.2019
- Served as the liaison between AT&T and their retail partners to identify sales opportunities and implement coaching strategies to meet sales as well as key performance indicators
- Ranked #1 overall in my position for the West region in 2015
- Led sales strategy meetings with store managers and dealer principles; provided follow up to all retail partners on their progression
- Established stretch goals for each assigned distribution channel
- Held authorized retail partners accountable to company procedures, brand and policies
- Recognized by my leadership team and put on a fast-track management develop program in 2015
Executive Team Lead
Target Corporation
Albuquerque, NM
04.2003 - 07.2007
- Led team of over 100 employees and responsible for store sales, operations, in-store marketing and merchandising in stores that averaged between 35-45 million per year
- Recognized as Top Sales Floor in district in 2006
- Coordinated daily with other leaders on sales floor priorities
- Managed the logistics of over $1million worth of products each day through backroom personnel and operations
- Promoted my team through accountability and mindset; provided the feedback necessary for them to be successful
Education
BBA - Anderson School of Management
University of New Mexico
AA - Pre-Management
Central New Mexico Community College
Skills
- Operational efficiency
- Effective relationship building
- Leadership across multiple units
- Workforce management
- Team development
- Effective problem resolution
- Promotes organizational culture
- Multi unit management
Accomplishments
- Certified Level 1 PMBIA mountain bike coach
- Certified CPR/First Aid responder
- 2021 Summit recipient from UbreakIfix (Asurion) for most improved operational efficiency
- 2015 graduate of Retail Management Development Program with AT&T
- Nano degrees in Sales Strategies, Coaching and training from AT&T University
- 2015 winner of VPGM club
- Multiple time winner of All-Star sales quarterly awards from 2016 to 2017
Timeline
Regional Operations Manager
The Joint Chiropractic
01.2024 - Current
District Sales and Operations Manager
Asurion
02.2020 - 10.2022
Retail Account Executive
AT&T Mobility
07.2007 - 06.2019
Executive Team Lead
Target Corporation
04.2003 - 07.2007
AA - Pre-Management
Central New Mexico Community College
BBA - Anderson School of Management
University of New Mexico