Marcus Patton
Durham,ME
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
6
6
years of professional experience
Work History
Retail Supervisor
Staples
08.2020 - 06.2021
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Trained new associates on cash register operations, including opening, conducting customer transactions and balancing drawer.
- Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
- Submitted reports to senior management to aid in business decision-making and planning.
- Issued receipts and processed refunds, credits or exchanges.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Print and Marketing Associate
Staples
10.2019 - 06.2020
- Produced high quality finished printed materials including brochures, flyers, four-color artwork and mailers.
- Created customized marketing materials to increase product awareness.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Assistant Manager
Regal Cinemas
01.2017 - 08.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Monitored employee performance and developed improvement plans
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Submitted reports to senior management to aid in business decision-making and planning
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Coached team on effective upselling and cross-selling methods
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Trained team members in successful strategies to meet operational and sales targets
- Supported staff development and goal attainment by focusing on skill development and job satisfaction
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency
- Developed and managed employee schedules, balancing individual requests and requirements with business needs
- Onboarded new employees, including training, mentoring and new hire documentation
- Provided weekly work schedules to employees to accommodate business demands and vacation requests
Floor Staff
Regal Cinemas
07.2015 - 01.2017
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Counted cash in register drawer at beginning and end of shift
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Educated customers on promotions to enhance sales
- Maintained organized and clean customer areas by completing daily recovery checklists
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
Education
Some College (No Degree) - Computer Science And Programming
University of Maine
Orono, MEInformation Technology
Northeast Technical Institute
Scarborough, ME10.2023
Skills
- Retail Sales
- POS system operation
- Inventory management
- Teamwork
- Interpersonal communication
Timeline
Retail Supervisor
Staples
08.2020 - 06.2021
Print and Marketing Associate
Staples
10.2019 - 06.2020
Assistant Manager
Regal Cinemas
01.2017 - 08.2019
Floor Staff
Regal Cinemas
07.2015 - 01.2017
Some College (No Degree) - Computer Science And Programming
University of Maine
Information Technology
Northeast Technical Institute