Marcus P. Blackwell
Columbus,OH
Summary
Combining expertise in visual arts and financial services to deliver exceptional customer experiences. Strong background in lead generation, risk assessment, and visual communication, fostering collaboration and ensuring project alignment with strategic goals.
Overview
17
17
years of professional experience
Work History
Inside Sales Center Representative
Renewal By Andersen Of Alabama
Columbus, Ohio
02.2025 - Current
- Generate qualified leads through outbound calls and neighborhood canvassing, contributing to sales pipeline.
- Achieve monthly targets for setting appointments by implementing effective scheduling strategies.
- Schedule in-home consultations with homeowners for window and door replacement services, enhancing customer engagement.
- Explain product benefits, energy efficiency features, promotional offers, and financing options.
- Confirm appointments while maintaining accurate customer records to ensure efficient follow-up.
Self Employed Visual Artist
Black Plum Scrawl Design
Columbus, Ohio
02.2020 - 02.2025
- Created and marketed visual artwork for fine art exhibitions and private commissions, including illustrations for web and print publication and designs for merchandise and apparel, enhancing brand visibility and sales opportunities.
- Boosted online presence through strategic social media marketing, increasing visibility and attracting new buyers, resulting in expanded audience engagement.
- Creating paintings, sculptures and illustrations for a variety of exhibitions and shows.
- Developed unique artworks by experimenting with various styles and techniques.
- Conducting workshops and demonstrations to educate aspiring artists on various techniques and mediums used in visual arts.
- Part-time gallery educator at The Wexner Center of The Arts at The Ohio State University
- Host of art critique group for beginning and emerging artists at Wild Goose Creative
Know Your Customer (KYC) Quality Control Consumer Banking—Specialist
JPMorgan Chase
Columbus, Ohio
05.2017 - 12.2019
- Performed due diligence reviews on consumer banking profiles to ensure compliance with KYC and Anti-Money Laundering Risk guidelines
- Investigated key issues through independent research to confirm risk profiles and delivered risk assessment recommendations for risk mitigation
- Advised on risk-based actions for consumer banking accounts to ensure accurate and consistent reporting of metrics across organizations
Kite Detection Unit—Senior Risk Ops Specialist II
JPMorgan Chase
Columbus, Ohio
07.2013 - 05.2017
- Reviewed daily account suspect reports to detect and eliminate risk/fraud patterns, including check kiting, money laundering, counterfeit, forgery, and electronic money movement on consumer and commercial deposit accounts.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Conducted regular operational reviews to identify improvement opportunities and enhance overall effectiveness.
- Followed all company policies and procedures to deliver quality work.
Deposit Review—Risk Ops Analyst II
JPMorgan Chase
Columbus, Ohio
11.2009 - 07.2013
- Researched deposit items and account activity to detect and eliminate deposit account activities posing monetary risk.
- Verified remaining funds in suspense accounts from restricted accounts to assess availability for release to exited customers before account closure.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Communicated complex findings through visualizations and reports to improve team collaboration.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Performed audits of subsidiaries to protect shareholders and potential investors from fraudulent or unrepresentative financial claims.
Education
Some College (No Degree) - Illustration
Columbus College of Art And Design
Columbus, OHSome College (No Degree) - Multi-Media Production
Columbus State Community College
Columbus, OHSkills
- Appointment scheduling
- Customer engagement strategies
- Sales Strategy
- Product knowledge
- Market Research
- Data entry accuracy
- Quality assurance
- Problem Analysis/Resolution
- Risk mitigation
- Fraud prevention
- Anti-Money Laundering
- Bank policy knowledge
- Microsoft 365 Office
- Facilitation skills
- Oral communication
- Communication effectiveness
- Time optimization
- Customer Relations/Service
Timeline
Inside Sales Center Representative
Renewal By Andersen Of Alabama
02.2025 - Current
Self Employed Visual Artist
Black Plum Scrawl Design
02.2020 - 02.2025
Know Your Customer (KYC) Quality Control Consumer Banking—Specialist
JPMorgan Chase
05.2017 - 12.2019
Kite Detection Unit—Senior Risk Ops Specialist II
JPMorgan Chase
07.2013 - 05.2017
Deposit Review—Risk Ops Analyst II
JPMorgan Chase
11.2009 - 07.2013
Some College (No Degree) - Illustration
Columbus College of Art And Design
Some College (No Degree) - Multi-Media Production
Columbus State Community College