Valerie Giambona
Anaheim,CA
Summary
Proven track record in enhancing customer satisfaction and sales at Visionaire Lighting through expert problem-solving and exceptional customer service. Skilled in data entry and adept at managing high-stress situations, consistently maintaining professionalism. Achieved significant improvements in client relations and operational efficiency by leveraging critical thinking and attention to detail. Experienced Inside Sales and Customer Service representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Overview
6
6
years of professional experience
Work History
Inside Sales Representative /Bilingual Customer Service Representative
Visionaire Lighting
02.2020 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Used CRM software to maintain detailed contact logs and account records.
- Developed and updated databases to handle customer data.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front Desk Receptionist
Focal Point Optometry
12.2018 - 01.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
Education
High School Diploma -
Savanna High School
Anaheim, CA05.2016
Skills
- Customer Service
- Patient confidentiality
- Adept multi-tasker
- Email and Phone Etiquette
- Organized and Efficient
- Data Entry
- Order Management
- Problem-solving abilities
- Appointment Scheduling
- Critical Thinking
- Insurance Verification
Timeline
Inside Sales Representative /Bilingual Customer Service Representative
Visionaire Lighting
02.2020 - Current
Front Desk Receptionist
Focal Point Optometry
12.2018 - 01.2020
High School Diploma -
Savanna High School
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