Estefany Sierra
2542 White Plains Roads Bronx ,NY
Summary
I am an effective communicator and team player, who works to the best of my ability to complete tasks and assignments on time and effectively.
Overview
11
11
years of professional experience
Work History
Sales Representative/Bilingual Customer Service Representative
Boost Moblie
The Bronx, New York
03.2026 - 08.2026
- Sold Boost Mobile prepaid wireless plans, devices, and accessories.
- Clarified Boost Mobile services, pricing, and plan options to enhance customer understanding and decision-making.
- Processed activations, upgrades, and account changes for Boost Mobile customers.
- Cultivated strong customer relationships to foster loyalty and drive long-term retention through personalized service.
- Maintained an organized, professional sales environment and ensured products and displays were properly presented.
- Collaborated with team to meet and exceed store sales and customer service targets.
Phlebotomist
Centers Labs
Bronx, NY
09.2021 - 08.2024
- Proficient in venipuncture and capillary blood collection (fingerstick & heelstick)
- Skilled in handling difficult draws and minimizing patient discomfort
- Strong knowledge of specimen labeling, handling, and transport procedures
- Familiar with infection control standards and safety protocols (OSHA compliance)
- Communicated effectively with patients to ease anxiety and enhance the experience
- Handled difficult draws with care to minimize patient discomfort and maintain trust
- Maintained high attention to detail for accurate specimen identification and processing
- Familiarized with HIPAA regulations to ensure patient privacy compliance
CDPAP
Accent Care
Bronx, NY
07.2021 - 05.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Cashier
TulciMex
Bronx, NY
01.2016 - 09.2021
- Managed customer payment transactions using cash register, ensuring accurate and efficient checkout
- Processed credit and debit card transactions on ATN machine, maintaining transaction security
- Printed out NYS Lottery tickets and collected money from customers
- Welcomed guests at TulciMex restaurant and answered menu and order questions.
Education
Graduation -
The Metropolitan High School
Bronx, NYSkills
- Venipuncture techniques
- Specimen handling
- HIPAA compliance
- Account activation
Sales representative
- Team collaboration
- Patient communication
- Customer service
Timeline
Sales Representative/Bilingual Customer Service Representative
Boost Moblie
03.2026 - 08.2026
Phlebotomist
Centers Labs
09.2021 - 08.2024
CDPAP
Accent Care
07.2021 - 05.2023
Cashier
TulciMex
01.2016 - 09.2021
Graduation -
The Metropolitan High School