Marcus Perez
Delano,CA
Summary
Experienced with technical diagnostics and system maintenance. Utilizes problem-solving skills to ensure optimal equipment functionality. Strong understanding of collaborative teamwork and efficiency improvements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technician
Advanced Wireless Repair
05.2025 - Current
- Diagnose and troubleshoot hardware and software issues for consumer electronics
- Perform component-level repairs and replacements to restore functionality
- Communicate technical information clearly to customers for effective resolution
- Maintain detailed repair logs, parts records, and service documentation
- Stay current on repair techniques, tools, and emerging technology
Behavioral Therapist
Adelante Behavioral Health
10.2023 - Current
- Provide one-on-one therapeutic services, tracking client progress and outcomes
- Maintain detailed session notes and reports for team review
- Collaborate with multidisciplinary teams to ensure effective care strategies
- Develop strong communication, interpersonal, and client support skills
Desktop Technician
XIT Solutions Inc.
04.2021 - 06.2021
- Installed and configured classroom technology including monitors, cameras, and peripherals
- Provided on-site troubleshooting for hardware and configuration issues
- Assisted school staff with technology integration and user training
- Documented installation procedures and troubleshooting steps for future reference
Behavioral Specialist
DADD
10.2018 - 07.2019
- Delivered individualized support and interventions to clients
- Maintained accurate client records and documentation in compliance with standards
- Communicated effectively with clients, families, and team members
- Applied problem-solving and critical thinking to adapt to client needs
Education
Computer Engineering, Computer Science
California State University
Bakersfield01.2018
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Robert F. Kennedy High School
Delano, CA01.2017
Skills
- Hardware & Repair: PC assembly, component replacement, diagnostics, peripheral installation
- Operating Systems: Windows 10/11, basic Linux
- Networking: TCP/IP, routers/switches basics, network troubleshooting
- Tools & Software: Command line, remote support tools (TeamViewer, AnyDesk, RDP), ticketing/documentation systems
- Troubleshooting: Break/fix repair, software installation, configuration, user support
- Soft Skills: Customer service, communication, problem-solving, documentation, teamwork, time management
- Attention to detail
- Customer service
- Multitasking and organization
- Works Well Under Pressure
Certification
- Google IT Support Professional Certificate
- Training in troubleshooting, networking, operating systems, system administration, and IT security
Timeline
Technician
Advanced Wireless Repair
05.2025 - Current
Behavioral Therapist
Adelante Behavioral Health
10.2023 - Current
Desktop Technician
XIT Solutions Inc.
04.2021 - 06.2021
Behavioral Specialist
DADD
10.2018 - 07.2019
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Robert F. Kennedy High School
Computer Engineering, Computer Science
California State University