MARCUS PIAZZA
Sacramento,CA
Summary
Seeking a full time position that where I can utilize my skills and knowledge with a growing company to where i can bring value.
Overview
13
13
years of professional experience
Work History
Lead Machine Operator
Human Bees
Lodi
12.2024 - 02.2026
- Trained and supervised team members on equipment usage and safety protocols.
- Operated and maintained machinery to ensure smooth production processes.
- Monitored production lines for efficiency and quality standards compliance.
- Implemented safety measures to maintain a safe working environment.
- Documented production data and machine performance for reporting purposes.
- Maintained accurate records of parts produced and time spent on each job run.
Tax Technician Range
Franchise Tax Board
Sacramento, USA
02.2019 - 10.2024
- Tax Technicians in Filing Division are a part of teams that:
- Help people file their tax returns and pay their taxes accurately and timely
- Promote self-compliance through education and collaboration
- Communicate with customers or their representatives through phone, chat, and correspondence contact channels
- Provide quality services that are easily accessible
- Identify and pursue taxpayers that fail to file tax returns
- Identify and pursue withholding agents that fail to withhold
- Utilize cutting edge contact center technology and best-practice methodologies
- Detect and prevent refund fraud and identity theft
- Verify CA regulatory requirements are met before allowing a tax professional access to clients' accounts
- Provide exceptional training and tools
- Create a work culture that values employees and their contributions
Customer Service Representative
Wittman Enterprise
Sacramento, USA
05.2018 - 02.2019
- Takes inbound calls
- Place outbound calls
- Contacting Insurance Companies, establishing Payment Plan for self-pay accounts and Updating Patient Demographics.
- Wittman Enterprises is an EMS Billing Specialist providing individualized and industry-leading billing, follow-up, and collection programs designed to ensure that EMS providers are reimbursed in a timely manner for their services
Broker
Cost, U-less
Sacramento, USA
03.2014 - 04.2018
- Take inbound calls
- Place outbound calls
- Deliver superior customer service
- Build and maintain ongoing relationships with clients
- Schedule appointments and attend meetings
- Research insurance companies policies
- Negotiate with underwriters.
- Maintain knowledge of current products and offers
- Provide potential customers with projected quotes
- Gather any needed confidential information
- Analyze existing customer accounts
- Quickly research and resolve any billing issues
- Advise customers of products and offers based on customer needs
- Ensure clients understanding of products and or policy
- Completely resolve customer concerns and complaints
- Explain company policies
- Renew customer contracts
- Modify existing contracts.
Assistant Manager
Kirklands
Elk Grove, USA
02.2013 - 02.2016
- Managed the front-end and back warehouse
- Regulated designated work areas for all associates and assigned work tasks
- Mentored my fellow co-workers to become more efficient and productive during their work period.
Education
High School Diploma -
Folsom Lake College
Folsom, CASkills
- Microsoft Word
- Cash Handling
- Effective Time management
- Microsoft Excel
- Customer Service
- Effective Communication
- Data entry
- Consistency
- Effective Team Member
- Equipment operation
- Safety compliance
- Team supervision
- Data documentation
- Regulatory compliance
Timeline
Lead Machine Operator
Human Bees
12.2024 - 02.2026
Tax Technician Range
Franchise Tax Board
02.2019 - 10.2024
Customer Service Representative
Wittman Enterprise
05.2018 - 02.2019
Broker
Cost, U-less
03.2014 - 04.2018
Assistant Manager
Kirklands
02.2013 - 02.2016
High School Diploma -
Folsom Lake College