MARCUS POOLER
Ellenwood,United States
Summary
Experienced with installing, maintaining, and repairing communication systems, ensuring seamless connectivity and functionality. Utilizes technical expertise to troubleshoot and resolve complex issues promptly. Knowledge of industry standards and best practices, contributing to reliable and efficient communication infrastructures.
Overview
30
30
years of professional experience
Work History
Communication Technician 5, Network Maintenance Technician
Comcast Communications
01.2021 - 01.2022
- Responsible for, under limited supervision, performing network troubleshooting to alleviate system outages, analyzing system sweeps to neutralize system anomalies, fiber system preventative maintenance and restoration, and performing OTN and headend maintenance
- Troubleshoots and resolves service failures from the fiber node to the CPE
- Provides coaching and support to other Technicians for issues relating to installation, service and customer satisfaction of all residential and commercial Comcast applications
- Performs underground location of existing plant using system prints and cable locating equipment in order to prevent cable damage and service interruption
- Troubleshoots the plant through the distribution cable to the node in order to restore customer video, CHSI, or CDV as required
- Surveys the plant in order to ensure service availability to potential customers
- Performs CLI ride-out and track and repair leakage
- Works and travels in inclement weather with company provided bucket truck
- Performs construction maintenance duties, which includes splicing aerial/underground coaxial cable and equipment
- Repairs and/or replaces damaged aerial/underground coaxial cable and equipment
- Works within manufacturers rated weight capacity for all equipment, including but not limited to ladders and aerial lifts
- Inspects existing bond/ground to ensure compliance with Comcast and NEC requirements
- Possesses knowledge of National Electrical Code (NEC) National Electrical Safety Code (NESC), Occupational Safety and Health Act (OSHA), Federal Communications Commission (FCC), Environmental Protection Agency (EPA), Department of Transportation (DOT), American National Standards Institute (ANSI) and various state and local codes
- Checks in as well as closes out each job in a timely manner
Communication Technician 4, Network Maintenance Technician
Comcast Communications
01.2018 - 01.2021
- Responsible for performing routine troubleshooting calls, surveys, locates, outage repair, on-call duty, shift work, track/repair CLI, power supply maintenance and construction maintenance in accordance with Comcast procedures and practices
- Called upon to troubleshoot and resolve service failures related to any Comcast products, included but not be limited to Video (analog and digital) Comcast Digital Voice (CDV) and Comcast High Speed Data (CHSI) (including Home Networking and Home Plug)
Communication Technician 4
Comcast Home Security Service Installation
01.2012 - 01.2018
- Manages the installation of security systems for mostly residential areas
- In addition, reviews and prepares for each job according to location and account notes while offering the upselling of additional equipment so each customer is completely protected
- Moreover, conducts the training to the consumer in the use of all purchased equipment
- My duties also include the swapping of security panels and rewiring of alarm systems
- While installing alarm systems I am tasked with setting up a security web portal
- Lastly, ensures all documentation is properly completed and submitted to the company while maintaining inventory, conveying service calls to replace or repair defective parts or troubleshooting and managing schedules for all installations
Communication Technician 3
Comcast Home Security Systems
01.2012 - 01.2018
- Responsible for broadband installation and troubleshooting activities for voice, video and data services
- Completes field assessments, meets/exceeds company standards/metrics and completes necessary certifications and education for current role and for consideration for advancement to the next level
- Works with moderate supervision/guidance
- Is accountable for individual results and impact on the team
Communication Technician 2
Comcast Communications
01.2000 - 01.2002
- Responsible for performing residential standard home theater installations associated with video installations and service (troubleshooting) to tap; routine multi-product disconnects (requested and non-pay); inspection and installation/upgrade of residential ground/bond as needed; and signal leakage detection and repair, in accordance with company procedures and practices
- Completed installations of customer equipment in single and multiple family dwellings including pre-wired units; performs additional outlets installs, reconnects, and change of service; performs all installations adhering to company procedures and safe work practices, NEC and NESC requirements, and local ordinances in order to provide services to the customer
- Communicated with customers in a clear and straight forward manner and represents the company and its service philosophy to the customer
- Functioned with an increasing degree of proficiency and a decreasing degree of supervision with regard to those skills and tasks for which training, and instruction are received during tenure in this position
Communication Technician 1
Comcast Communications
01.1998 - 01.2000
- Responsible for demonstrating a sufficient aptitude for acquiring the skills and knowledge involved in the competent performance of the tasks relating to broadband installation and troubleshooting activities
- Functions in an entry-level, trainee position with an increasing degree of proficiency and decreasing degree of supervision with regard to those skills and tasks for which training, and instruction are received during tenure in this position
- Completes written and field assessments, meeting/exceeding employee standards and supervisor approval will be used to determine advancement to the next level
- Continued employment is contingent upon achieving required training, certifications and safety requirements
- Works on straight forward tasks using established procedures
Wire Section Chief
United States Army
01.1996 - 01.1997
- Responsible for providing telephone and radio communications to hundreds of personnel on numerous exercises and deployments
- Supervised the maintenance and repair of thirty radio systems, fifty telephones and over one hundred miles of wire and cable
- Trained new soldiers to use equipment
Wire Section Crew Member
United States Army
01.1995 - 01.1996
- Served as a team member in wire section
- Installed miles of fiber optic lines as well as telephones and wire
- Participated in the Korea Wide Joint Exercise
Wire Section Member
United States Army
01.1992 - 01.1995
- Served as a team member in wire section
- Installed miles of fiber optic lines as well as telephones and wire
- Participated in the Korea Wide Joint Exercise
- Received a Certificate of Appreciation from the United States Marine Corps
Education
Coursework and Study - Political Science
Georgia Perimeter College
Decatur, Georgia12.2007
Diploma -
East Laurens High School
East Dublin, Georgia01.1991
Skills
- Communication systems
- Signal processing
- Technical troubleshooting
- Network configuration
- Equipment maintenance
- Customer interaction
- System diagnostics
- Problem solving
- Time management
- Fiber optics
- Troubleshooting skills
Professional Profile
● Four years of service as a Communication Technician 4 for Comcast Communications
● One year of service as a Communication Technician 5 for Comcast Communications
● Eighteen years of service as a certified Comm Technician/ Service Technician for Comcast Communications
● Six years of successful leadership experience in the United States Army
● Skilled in the installation, maintenance, and operation of telephone and FM radio equipment
● In depth experience in supervising line installment, cable testing, pole setting, and splicing
● Granted a Secret Clearance by the United States Government
● Received various awards and recognition for outstanding performance and leadership skills from the United States Army
● Proven ability to understand customer requirements and deliver high quality products and services to satisfy those requirements.
● Demonstrated ability to plan and organize, set priorities, develop milestones, and formulate and evaluate plans.
● Communicates effectively and persuasively using a variety of methods, to a variety of audiences.
● Meets deadlines and executes projects under pressure through creative problem solving.
Accomplishments
- Over six years of honorable service in the United States Army
- Bronze Star Recipient
- Twenty-four years of service at Comcast Communications
- Thirty years of experience in the field of communications
- Maintained services for thousands of residential and commercial customers throughout the pandemic by troubleshooting and resolving system outages
Advanced Trainings
- BSST 1 Entry Level Installation Course, 07/01/98
- Ladder Certification, 07/01/98
- Safety Fundamentals I & II Course, 03/01/99
- CST 2: Advance Troubleshooting Course, 03/01/99
- Digital NexTV Installation Course, 07/01/99
- Digital Telephone Service Installation Course, 06/01/00
- HSD Installation Course, 07/01/00
Veterans Preference
10-point preference
Highest Grade
Specialist/E4, US Army
Awards
- Bronze Star, Department of the United States Army
- National Defense Medal, Department of the United States
Timeline
Communication Technician 5, Network Maintenance Technician
Comcast Communications
01.2021 - 01.2022
Communication Technician 4, Network Maintenance Technician
Comcast Communications
01.2018 - 01.2021
Communication Technician 4
Comcast Home Security Service Installation
01.2012 - 01.2018
Communication Technician 3
Comcast Home Security Systems
01.2012 - 01.2018
Communication Technician 2
Comcast Communications
01.2000 - 01.2002
Communication Technician 1
Comcast Communications
01.1998 - 01.2000
Wire Section Chief
United States Army
01.1996 - 01.1997
Wire Section Crew Member
United States Army
01.1995 - 01.1996
Wire Section Member
United States Army
01.1992 - 01.1995
Coursework and Study - Political Science
Georgia Perimeter College
Diploma -
East Laurens High School
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