Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Social Media Developer/Marketer
The Law School Mentor
Chicago, IL
01.2023 - Current
Established and maintained relationships between participants and mentors
Assisted in selecting candidates for weekly 'Coffee Chat' talks.
Collaborated closely with project managers, designers, and other developers in order to complete tasks efficiently and effectively.
Reviewed project requirements to identify customer expectations and resources needed to meet goals.
Integrated object-oriented design and development techniques into projects to support usability goals.
Assistant Manager
Go Grocer
Chicago, IL
01.2021 - Current
Managed daily store operations, including inventory and customer service
Provided training and feedback to improve staff performance.
Maintained accurate records of sales transactions using point-of-sale systems.
Conducted regular performance reviews for employees to identify areas of improvement.
Monitored employee attendance records, timekeeping, and payroll information.
Communicated regularly with customers to gain insights into their needs.
Intern Clerk
Markham Court House
Markham, IL
01.2019 - 01.2019
Produced and filed over 100 court reports weekly with high accuracy
Managed billing and payments, ensuring compliance with deadlines
Handled document requests from various parties in a timely manner
Maintained electronic and physical records, including case management.
Prepared reports summarizing project progress and results for management review.
Maintained accurate records of all activities performed throughout internship period.
Helped maintain applicant tracking systems and recruiting metrics.
Identified needs of customers promptly and efficiently.
Customer Service Specialist
Advantage Solutions Inc.
Evergreen Park, IL
01.2017 - 01.2018
Collected and implemented customer feedback to enhance service delivery
Consistently exceeded sales targets and recommended improvements.
Provided technical support for troubleshooting software applications used by customers.
Researched complex issues raised by customers, identified solutions, and provided timely responses.
Collaborated with colleagues from other departments in order to resolve customer concerns quickly.
Assisted customers with account maintenance such as resetting passwords and updating contact information.
Law Scholar
Just The Beginning
Chicago, IL
01.2015 - 01.2016
Conducted research and prepared legal documents for civil litigation cases
Facilitated communication between stakeholders in legal proceedings
Trained staff on legal protocols and best practices.
Assisted faculty members in their research projects by collecting data, analyzing results, and preparing reports.
Participated in discussions about scholarly works during class lectures or seminars.
Markham Court House, Markham, IL, Intern Clerk, 2019-01-01, 2019-12-31, Produced and filed over 100 court reports weekly with high accuracy., Managed billing and payments, ensuring compliance with deadlines., Handled document requests from various parties in a timely manner., Maintained electronic and physical records, including case management.
Just The Beginning, Chicago, IL, Law Scholar, 2015-01-01, 2016-12-31, Conducted research and prepared legal documents for civil litigation cases., Facilitated communication between stakeholders in legal proceedings., Trained staff on legal protocols and best practices.
The Law School Mentor, Chicago, IL, Social Media Developer/Marketer, 2023-01-01, Present, Established and maintained relationships between participants and mentors., Assisted in selecting candidates for weekly "Coffee Chat" talks.
Volunteer Experience
Diversity and Inclusion, Charleston, IL, Student Senator, 2019-01-01, 2021-12-31, Led a Diversity March and secured funding for the Pre-Law Program., Implemented safety initiatives on campus.
Resident Hall Association, Charleston, IL, Vice President of Community Engagement, 2019-01-01, 2020-12-31, Created programs promoting inclusivity and awareness.
Hall Council, Charleston, IL, President, 2019-01-01, 2019-12-31, Promoted community and cooperation among residents., Organized events fostering unity among students from diverse backgrounds.
Maintenance Engineer A at Northwestern University, Feinberg School of MedicineMaintenance Engineer A at Northwestern University, Feinberg School of Medicine