Marcus Pride
Grand Rapids,MI
Summary
Over nineteen years' experience working in retail management for various Walgreen's stores. As a highly motivated, organized and skilled professional, steadily advancing from Assistant Manager into the role of Assistant Store Manager, stepping in and assuming the Store Manager duties on several occasions for extended periods of time.
After nineteen years of retail management, I changed employers and job fields, moving from a retail to manufacturing. I am always looking to challenge myself and the opportunity to work at Steelcase presented itself, so I made the change. The new environment not only offered new and different challenges, but also new ways to expand my leadership skills and knowledge base beyond the retail setting. Steelcase allowed me to strengthen my base leadership knowledge and add in understanding of lean manufacturing principles, push/ pull flow dynamics, 5s methodology and more.
I am comfortable working in goal-driven environments where strong leadership, customer service, teamwork and communication are top priorities.
Overview
28
28
years of professional experience
Work History
Production Supervisor
Steelcase
Grand Rapids, MI
04.2016 - Current
- Ensure excellent customer service to both internal and external customers
- Manage multiple (15-30) operators on build line to maintain safety, quality, and productivity
- Maintain staffing for zone and report any shortages/ department needs
- Enhanced production efficiency by implementing lean manufacturing techniques and reducing waste.
- Ensure operators are properly trained and able to perform duties to company standards and expectations
- Assisted in the implementation of new systems or machinery upgrades for enhanced productivity and cost savings.
- Ensure company documents (CSW, JSA) are current and updated as necessary
- Implemented cost-saving initiatives to reduce production costs while maintaining high quality standards.
- Utilize Lean Manufacturing Tools such as: Standard Work, 5S, Pareto Charting, 8 steps, and A3's to ensure process discipline
- Enforce company 5s and lean policies, while looking for improvements in both areas
- Provide support and quick response for problems, questions, suggestions, and training needs
- Utilize analytical and decision-making skills to ensure KPI's are met.
- Use pareto charts to track issues and develop corrective actions for big hitters
- Ensure parts and supplies are available for the build line and help expedite delivery from suppliers as needed
- Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
- Fill-in on build line as necessary to help operators maintain takt
Assistant Store Manager
Walgreens
Grand Rapids
05.2001 - 03.2016
- Assisted Store Manager in day-to-day operations through execution of company business plans and objectives
- Interviewed, hired, and trained staff associates
- Communicated and ensured company policies and procedures were followed
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness
- Analyzed operating statements, reports, and made recommendations for improvement
- Interacted with customers and vendors to build connections and nurture relationships
- Inventory Management- Including purchasing (general and seasonal stock), order reconciliation, invoice verification and posting to Accounts Payable system, periodic physical inventory of stock on-hand
- Implemented innovative programs to increase employee loyalty and reduce turnover
- Executed weekly sales ads, price changes, recalls, damages, outdates and merchandise transfers
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Monitored ordering, loss prevention, and inventory controls
- Responsible for merchandising, vendor orders, creation of seasonal displays
- Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control
- Provided leadership to employees at all levels via role modeling, regular communications, addressing employee concerns, providing guidance, and driving engagement
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers
- Enhanced public image of the company through participation in civic and community meetings, events and organizations
Assistant Manager
Walgreens
Grand Rapids, MI
03.1996 - 05.2001
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Enforce company policies and procedures to ensure excellent customer service is achieved and performance goals are met
- Ensure that store atmosphere and environment are safe and accommodating for customers and company associates- Includes prompt response to resolving maintenance, as well as housekeeping issues
- Resolve daily cash transactions and prepare bank deposits
- Manage multiple departments (Front End, Cosmetics, Photo, Pharmacy)- Includes maintaining adequate staffing levels, efficiency, and providing exceptional customer service
- Open and close store according to established corporate procedure
- Monitored security to protect employees, customers and property.
Education
No Degree - Business Management
Western Michigan University
Kalamazoo, MIHigh School Diploma -
Grandville High School
Grandville, MI05.1992
Skills
- Team Leadership
- Customer Focus
- Teamwork and Collaboration
- Problem-Solving and Creative Thinking
- Lean Manufacturing and Process Improvement
- Strong Analytical and Critical Thinking Skills
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
Timeline
Production Supervisor
Steelcase
04.2016 - Current
Assistant Store Manager
Walgreens
05.2001 - 03.2016
Assistant Manager
Walgreens
03.1996 - 05.2001
No Degree - Business Management
Western Michigan University
High School Diploma -
Grandville High School