Marcus Ramos

• Delivered a legendary customer experience by warmly welcoming clients and representing the TD brand with professionalism and enthusiasm.
• Listened actively to customer needs and provided tailored financial and digital solutions, enhancing overall satisfaction.
• Referred customers to appropriate banking specialists, supporting branch sales and relationship-building goals.
• Ensured full compliance with bank policies, operational guidelines, and regulatory requirements during all customer interactions.

• Assisted in establishing the Student Athletics Department, a program aimed at increasing student engagement and gaining real-life skills.

• Being the Head of the Student Athletics Department has numerous responsibilities similar to those of an Athletic Director, including handling athletic paperwork and legal documents, corresponding with coaches and other schools' athletic departments regarding event scheduling and logistics, overseeing the maintenance and organization of athletic equipment, and various other duties.

• Personally recruited, managed, and trained approximately 50+ volunteers to fulfill a wide range of tasks, including sports commentary, scorekeeping, processing athletic forms, public speaking, event setup, graphic design, marketing, communication, management of sales, event processes, and teamwork.

• Being the first face for incoming students from Latin America & Brazil.

• Provided translation assistance in English, Spanish, & Portuguese.

• Encouraged community participation.