Marcus Redou
Jiffy Lube Premium Velocity Automotive
San Antonio,TX
1
Language
1
Certification
6
years of professional experience
Hands-on automotive professional seeking a technician position with ABC Pest Control. Offers over four years of vehicle service and operations experience, strong mechanical aptitude, and customer service skills. Comfortable working outdoors in the heat while following safety procedures. Ready to apply these strengths and learn pest control methods through training.
Work History
General Manager
8 Months- Directed daily store operations, including staffing, scheduling, payroll, labor control, sales, and customer service, to enhance overall efficiency.
- Conduct employee onboarding and coaching; implement performance coaching and corrective actions.
- Manage inventory, ordering, receiving, cash controls, and financial accountability.
- Maintained safety, service quality, and Texas inspection compliance while addressing customer concerns to uphold company standards.
- San Antonio, Texas | Perrin Beitel, Jan 2026 - Jun 2026 | FM 78, Jun 2026 - Present
Assistant General Manager
2 Years 7 Months- Advanced through assignments across four locations, including an AGM II role in League City and primary assistant role in Friendswood.
- Managed labor costs and schedules, supervising employees and daily shop operations to maintain operational efficiency.
- Trained team members and oversaw cash handling to ensure adherence to customer service standards.
- Supported operational reporting and store readiness, ensuring compliance with Texas state vehicle inspection requirements.
- Worked in Houston, League City, and Friendswood locations | New Braunfels
Technician
10 Months- Executed preventive maintenance services for upper and lower bays, ensuring adherence to shop safety and quality procedures.
- Facilitated customer service interactions and conducted Texas state vehicle inspections to ensure compliance and safety.
- Conducted routine vehicle maintenance and inspections to ensure optimal performance and safety.
- Diagnosed and resolved mechanical issues efficiently, enhancing customer satisfaction and service quality.
- Managed inventory of automotive parts and supplies to maintain operational efficiency.
Membership Representative
1 Year 9 Months- Facilitated member enrollment, conducted background checks, and delivered front-desk customer service to enhance member experience.
- Performed cleaning and maintenance of facility to ensure a safe and sanitary environment.
- Facilitated onboarding processes for new members, enhancing initial engagement and retention.
- Developed and executed member outreach initiatives, increasing community participation in programs.
- Collaborated with team to streamline membership registration procedures, improving operational efficiency.
Education
Bachelor Studies - Kinesiology
- Completed two years of study while attending on a baseball scholarship; the university closed before degree completion.
- Completed additional kinesiology coursework through the Lincoln College partnership from January 2021 to May 2021.
Skills
Texas State Vehicle Inspector License
Hands-On Vehicle Maintenance
Safety procedures
Mechanical Aptitude
Extreme weather work
Operational Reporting
Scheduling
Financial Management
Conflict resolution
Team training
Outdoor work
Certification
Texas State Vehicle Inspector License
Languages
English
Professional Working
Timeline
General Manager
Jiffy Lube Premium Velocity Automotive
01.2026 - CurrentRead More
Assistant General Manager
Jiffy Lube Premium Velocity Automotive
06.2023 - 01.2026Read More
Technician
Jiffy Lube Premium Velocity Automotive
08.2022 - 06.2023Read More
Membership Representative
Fayette County YMCA
11.2020 - 08.2022Read More
Lincoln Christian University
Bachelor Studies from Kinesiology
Read More