Lesli Lambert
Houston,TX
Summary
Retail manager committed to excellent customer service with 10 + years of experience in the automotive and lube industry. Self-motivated and organized team player and skilled communicator. Stellar staff recruiter and mentor. Hired, trained, and led a team of sales associates who produced impressive sales numbers and strengthened brand loyalty. Powerful sales drive, having beat annual sales. Named store manager of the year.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Express Oil Change & Tire Engineers
01.2026 - Current
- Assisted in managing daily store operations to ensure efficient workflow, exceptional customer service, and achievement of sales goals.
- Built strong customer relationships by recommending automotive maintenance and repair services based on customer needs and vehicle inspections.
- Resolved customer concerns and complaints professionally, maintaining a high level of customer satisfaction and retention.
- Supervised, trained, and supported team members while delegating tasks and maintaining productivity throughout each shift.
- Created employee work schedules and coordinated staffing to meet business demands and maximize operational efficiency.
- Managed inventory by ordering parts and supplies, monitoring stock levels, and ensuring product availability.
- Handled cash management responsibilities, including balancing registers, preparing and making daily bank deposits, and maintaining accurate financial records.
- Conducted business over the phone by scheduling appointments, answering customer inquiries, coordinating with vendors, and following up on service recommendations.
- Participated in management meetings to review business performance, implement company initiatives, and develop strategies to improve sales and operational results.
- Maintained compliance with company policies, safety standards, and quality service expectations while helping drive overall store performance.
Garage Door Installer & Service Technician
Precision Garage Doors
01.2024 - 01.2025
- Installed, repaired, serviced, and replaced residential and commercial garage doors and automatic garage door openers (motors).
- Diagnosed mechanical and electrical issues, providing effective repair solutions to ensure safe and reliable operation.
- Educated customers on repair options, recommended products and services, and assisted with sales of new garage doors and openers.
- Performed routine maintenance, troubleshooting, and emergency service calls while maintaining high standards of workmanship and customer satisfaction.
- Loaded, transported, and delivered garage doors, openers, and installation materials from warehouses to job sites, ensuring timely and accurate deliveries.
- Safely operated company vehicles and managed inventory, tools, and materials required for daily installations and service calls.
- Read measurements, installed components to manufacturer specifications, and ensured all work complied with safety standards.
- Built strong customer relationships through professional communication, problem-solving, and quality service.
Assistant Manager
Discount Oil Change Express
01.2019 - 01.2023
- Manage busy, high volume auto repair and lube shop.
- Implementing new store budget, creating efficiencies in staffing, processing, ordering and operations, increased gross profit by 35% in the first year.
- Staff recruitment and training and exceeded ticket average.
Shop Manager
Kwik Kar
01.2017 - 01.2019
- Performed oil changes and repairs on customers vehicles while providing exceptional customer service.
- Conduct necessary inspections.
- Inform customers of status and condition of vehicles and discuss potential work to be performed.
- Helped increase month-to-month sales revenue by 15%.
- Recruited, hired, and trained 10+ sales associates.
- Led staff training and thoroughly educated staff on store products.
- Developed sales team into a sales juggernaut.
- Enforced company operations policies.
- Employee scheduling.
Lube Tech
Nolan Automotive
01.2015 - 01.2017
- Removed and replaced oil and filter.
- Performed lube, battery, and tire changes.
- Cleaned and organized shop and tools.
- Maintained inventory.
- Responsible for opening and closing reports.
- Making end of the day deposits.
Education
High School -
Cypress Springs
Skills
- Licensed Texas Vehicle State Inspector
- Fluent in English & Spanish
- Experienced garage door Installer and Service Technician
Languages
Spanish
Limited Working
Timeline
Assistant Manager
Express Oil Change & Tire Engineers
01.2026 - Current
Garage Door Installer & Service Technician
Precision Garage Doors
01.2024 - 01.2025
Assistant Manager
Discount Oil Change Express
01.2019 - 01.2023
Shop Manager
Kwik Kar
01.2017 - 01.2019
Lube Tech
Nolan Automotive
01.2015 - 01.2017
High School -
Cypress Springs