Noah Maillet
Gardner,MA
Summary
Results-driven, excelling in customer service, and employee training. Very sociable with clients, along with a lot of knowledge in the auto industry. 6 years of experience in advising customers on preventative maintenance items and general repair items. Great at building relationships with customers, and being very personable. Always ready to learn more and develop as a person, and an employee.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
SpeeDee Oil Change & Auto Service
Gardner, Massachusetts
11.2017 - Current
- Supervised daily operations and staff activities in auto service environment.
- Trained and mentored new employees on service protocols and customer interaction.
- Managed inventory levels and ensured proper stock of automotive supplies.
- Assisted in resolving customer concerns to enhance overall satisfaction.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Lube Service Technician
SpeeDee Oil Change & Auto Service
Gardner, Massachusetts
11.2017 - Current
- Performed oil changes and fluid services efficiently for various vehicle types.
- Inspected vehicles for safety issues and recommended necessary repairs or services.
- Assisted customers with service questions and provided recommendations for maintenance.
- Trained new technicians on best practices in lube services and equipment use.
- Maintained accurate records of work performed on each vehicle in accordance with shop policies.
- Developed and maintained relationships with customer base in a friendly manner
Social Media Marketing Intern
Massachusetts Pirates
Worcester, Massachusetts
01.2019 - 05.2019
- Developed engaging social media content for fan interaction and brand promotion.
- Researched industry trends to inform content strategy and audience engagement.
- Engaged with fans through comments and messages to foster community relationships.
- Assisted with game day promotions.
- Filmed content at home games and engaged with fans.
Education
BBA - Business Administration
Fitchburg State University
Fitchburg, MA05-2023
Associate of Science - Business Administration
Mount Wachusett Community College
Gardner, MA05-2021
Skills
- Customer relationship management
- Project management
- Employee training
- Effective communication
- Customer service
- Business development understanding
- Decision-making
- Sales strategies
- Licensed MA state inspector
- Focused and motivated to grow in career
Certification
Massachusetts non commercial state inspector
References
References available upon request.
Timeline
Social Media Marketing Intern
Massachusetts Pirates
01.2019 - 05.2019
Assistant Manager
SpeeDee Oil Change & Auto Service
11.2017 - Current
Lube Service Technician
SpeeDee Oil Change & Auto Service
11.2017 - Current
BBA - Business Administration
Fitchburg State University
Associate of Science - Business Administration
Mount Wachusett Community College