Marcus Ross
SanAntonio ,TX
Overview
2027
2027
years of professional experience
Work History
Floor Maintenance Technician
Valeo Lighting Systems
Seymour,Indiana
- Conducted routine inspections of floor surfaces to identify maintenance needs.
- Operated and maintained floor cleaning equipment, ensuring optimal performance.
- Applied appropriate cleaning solutions for various flooring materials to enhance durability.
- Collaborated with team members to establish effective maintenance schedules and procedures.
Agent and Sales Manager
Transamerica Life Insurance Company
Indianapolis, IN
- Provided exceptional customer service to clients, addressing inquiries and resolving issues promptly.
- Assisted in processing insurance applications, ensuring compliance with company policies and regulatory standards.
- Collaborated with team members to streamline workflow processes, enhancing operational efficiency.
- Maintained accurate records of client interactions and policy transactions using CRM software.
- Educated clients on various insurance products, tailoring recommendations to meet individual needs.
- Supported senior agents in developing marketing strategies to attract new clients and retain existing ones.
- Conducted follow-ups with clients post-transaction, ensuring satisfaction and encouraging referrals.
- Participated in training sessions for new hires, sharing best practices and fostering a collaborative work environment.
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Coordinated with cross-functional teams to ensure seamless service delivery.
- Negotiated favorable terms in client contracts, safeguarding company interests.
- Piloted customer loyalty program, resulting in increased repeat business.
Window Washer
Outshine Window Washing Company
Cleveland, OH
03.2023 - 05.2026
- Operated specialized window cleaning equipment to ensure thorough and effective cleaning results.
- Maintained safety protocols while working at heights, enhancing overall team safety standards.
- Trained new staff on proper cleaning techniques and equipment usage for optimal performance.
- Developed efficient workflows to maximize productivity during peak service hours.
Parts Delivery Driver
O’Reily Auto Parts
New Brunswick,Ohio
03.2021 - 03.2023
- Delivered automotive parts to customers, ensuring timely and accurate service.
- Maintained accurate inventory records, tracking deliveries and returns efficiently.
- Operated delivery vehicles safely, adhering to all traffic regulations and company policies.
- Assisted in loading and unloading parts, optimizing space for efficient transport.
Education
High School Diploma -
Seymour St. High School
Seymour, Indiana 05.2026
Business Administration
North West Alabama State Jr. College
Phil Campbell, AL05.1981
Skills
Customer service dealing with people in multiple situations Problem solving
Accomplishments
Led the Fire insurance sales nationwide 3 years in a row with Independent Fire insurance made Conference 12 years. Finished professional corses with Lue Tice and Zig Zigler.
Timeline
Window Washer
Outshine Window Washing Company
03.2023 - 05.2026
Parts Delivery Driver
O’Reily Auto Parts
03.2021 - 03.2023
Floor Maintenance Technician
Valeo Lighting Systems
Agent and Sales Manager
Transamerica Life Insurance Company
High School Diploma -
Seymour St. High School
Business Administration
North West Alabama State Jr. College