Marcus Russell
Houston,TX
Summary
I have 20 plus years experience working in the 12 volt industry and I currently have my MECP First Class certification. I have also worked on a variety of cars, boats, trucks, motorcycles and recreational power sport vehicles. In my career, I have developed some very defined troubleshooting skills that has help me out on certain applications and situations. While also working in the 12volt/ retail industry working with customers was part of my job description, and it helped me develop great customer service skills over my career.
Overview
22
22
years of professional experience
Work History
Installation Technician
Gulf St
08.2021 - Current
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
Install Manager/ Assisant Install Manager
Car Toys
03.2011 - 08.2019
- Acknowledged customer issues and resolved their problems quickly and efficiently
- Evaluated the customers' needs and provided service options to meet their requirements
- Followed up with customers ensuring their satisfaction with their purchases. Trained and Developed Other Employees with Product Knowledge and Skills. Help Motivated other employees to strive for the best on your goals
- Used hand tools, power drills, multi-meters and watt meters.
- Managed scheduling of installation projects, effectively coordinating resources to meet deadlines while minimizing downtime for clients.
Install Manager
Audio Express
06.2002 - 02.2011
- Used hand tools, power drills, multi-meters and watt meters.
- Utilized [Software] to maintain and update customer information, repair logs and inventory.
- Met with customers onsite to develop installation strategy and coordinated with staff to facilitate access to product locations.
Education
Associate degree of computer aided design and drafting -
The Art Institute of Houston
Houston, TX12.2001
High school diploma -
Broadway Baptist School
Houston, TX05.1999
Skills
- Outstanding people skills
- Management skills
- Dependable
- Problem-solving abilities
- Goal oriented
- Detail oriented
Timeline
Installation Technician
Gulf St
08.2021 - Current
Install Manager/ Assisant Install Manager
Car Toys
03.2011 - 08.2019
Install Manager
Audio Express
06.2002 - 02.2011
High school diploma -
Broadway Baptist School
Associate degree of computer aided design and drafting -
The Art Institute of Houston
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