Marcus Sampson
Overland Park
Summary
Results-driven professional leveraging military leadership experience to enhance retail operations. Expertise in exceeding sales targets and improving customer satisfaction through effective team management and operational strategies. Committed to creating a safe and welcoming shopping environment while optimizing inventory practices.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sergeant
U.S. Army
06.2020 - Current
- Led, trained, and supervised fellow soldiers in high-pressure environments, ensuring operational success and safety compliance.
- Organized logistics and managed critical resources and supplies, ensuring readiness for operations and supporting seamless inventory management.
- Developed and implemented standard operating procedures that enhanced team efficiency during field and garrison operations.
- Operated Army-grade mobile kitchen to serve hot meals to fulfill field feeding demands.
- Inspect kitchen equipment and temperature gauges daily to ensure standards are met.
- Maintained strict cleaning and sanitation protocols, safeguarding health and preventing contamination risks.
Security Guard
Allied Universal
12.2023 - 01.2026
- Ensured a safe environment by enforcing safety procedures and promptly responding to incidents, minimizing potential risks.
- Monitored CCTV footage to verify adherence to security protocols, contributing to overall safety.
- Managed access control by verifying identification of visitors and employees.
- Responded to alarms, emergencies, and disturbances.
- Worked closely with medical staff to ensure the safety of patients and employees.
- Escorted patients and family members along with medical staff to ensure safety.
- Documented incidents thoroughly and followed up with appropriate reporting standards.
Sales Associate
Fly
08.2024 - 12.2024
- Delivered exceptional customer service by addressing needs and resolving concerns, contributing to a welcoming sales floor.
- Recognized for maintaining high levels of customer satisfaction.
- Supported inventory management and merchandising, ensuring compliance with company standards for product displays.
- Trained employees on the POS system during onboarding sessions.
Education
HS Diploma -
Armwood High School
Seffner, FL06-2020
Communication and Mass Media
Florida College
Tampa, FLPsychology
Kansas Christian College
Overland Park, KSPsychology
Calvary University
Belton, MOSkills
- Customer service excellence
- Team leadership
- Retail sales and merchandising
- Inventory management
- Conflict resolution
- Loss prevention
- Operational planning
- Situational awareness
- Attention to detail
- Communication skills
- Crisis intervention
Certification
- Certified in CPR and First Aid, 2023
- Leadership Training, U.S. Army, Course Pending
References
Available upon request.
Military Awards And Recognitions
- Army Achievement Medal
- Good Conduct Medal
- Army Service Ribbon
- Fastest Soldier in 451 Quartermaster Company
Timeline
Sales Associate
Fly
08.2024 - 12.2024
Security Guard
Allied Universal
12.2023 - 01.2026
Sergeant
U.S. Army
06.2020 - Current
HS Diploma -
Armwood High School
Communication and Mass Media
Florida College
Psychology
Kansas Christian College
Psychology
Calvary University