Summary
Overview
Work History
Education
Skills
Accomplishments
Middle Initial
References
Certification
Timeline
Generic

MARCUS SANCHEZ

Vacaville,CA

Summary

Dedicated military professional with four years of active duty service, specializing in fly away security operations, humanitarian missions, and medical training. CPR certified and experienced in training other personnel. Seeking a position where I can leverage my discipline, leadership, and medical skills to foster a healthy and motivated environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Member Experience Associate

In-Shape Health Club
09.2023 - Current
  • Conducted regular surveys to gather feedback from members, using insights to drive continuous improvement efforts.
  • Assisted members in navigating online platforms, resulting in a smoother user experience and higher digital adoption rates.
  • Recognized for consistently exceeding performance targets, demonstrating a strong commitment to providing outstanding member experiences.
  • Maintained detailed records of member interactions, ensuring accurate follow-up and timely resolution of issues.
  • Addressed escalated concerns with professionalism and tact, restoring trust in our organization''s commitment to customer satisfaction.
  • Handled complaints with prompt, courteous service to uphold professional reputation.

Phoenix Raven Team Member

United States Air Force
09.2019 - 09.2023
  • Led and participated in high-stakes security operations, ensuring safety of personnel, equipment, and information during fly away missions
  • Collaborated with cross-functional teams to assess threats, implement security protocols, and develop contingency plans for critical missions
  • Thrived in fast-paced environments, making swift decisions to mitigate risks and safeguard assets
  • Enabled multiple humanitarian missions, providing aid to communities in diverse locations
  • Assisted in disaster relief efforts, providing logistics for supply distribution and medical support
  • Demonstrated cultural sensitivity and empathy while addressing urgent needs of affected populations
  • Adapted to operational needs, taking on different roles to support workflow.
  • Learned all required tasks quickly to maximize performance.

Education

Highschool Diploma/GED -

Vista Del Lago
Folsom, CA
05.2019

Skills

  • Emergency Response
  • Crisis Management
  • Cultural Sensitivity
  • Logistics Coordination
  • First Aid and Medical Care
  • Training and Mentoring
  • Leadership
  • Adaptability
  • Exceptional communication
  • Effective Decision Making
  • Patience and composure
  • Calm Under Pressure

Accomplishments

  • CPR Certification: American Red Cross, Adult and Pediatric CPR/AED
  • Basic Medical Training: Equipped with skills in first aid, wound care, and emergency response techniques
  • Training Others: Experienced in training fellow personnel in medical procedures, enhancing their preparedness
  • Program of Instruction
  • Maintain strong physical fitness and perform under pressure
  • Proficient in computer systems
  • Dedicated to promoting health, discipline, and motivation

Middle Initial

M

References

Available upon request

Certification

  • TCCC Training - May 2023
  • Certified TCCC Instructor, USAF - May 2023
  • CLS Training - May 2023
  • Phoenix Raven Training - August 2020
  • Certified ASP Baton Instructor, USAF - August 2020
  • Adult and Pediatric CPR/ AED Training - July 2023

Timeline

Member Experience Associate

In-Shape Health Club
09.2023 - Current

Phoenix Raven Team Member

United States Air Force
09.2019 - 09.2023

Highschool Diploma/GED -

Vista Del Lago

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MARCUS SANCHEZ