MARCUS SANT'ANA
Arlington,USA
Summary
Results-driven B2B technology and telecommunications sales professional with over eight years of experience managing client portfolios and developing strategic opportunities. Skilled in aligning technology solutions with customer business outcomes to drive profitability and long-term growth. Proven ability to lead RFPs, negotiate complex contracts, and deliver tailored solutions while focusing on account expansion and renewals.
Overview
5
5
Languages
11
11
years of professional experience
Work History
Distributor Account Advisor
SAGE Quick Technologies
Plano, USA
07.2023 - Current
- Advised clients on tailored solutions to meet business needs.
- Identified and pursued opportunities to expand account portfolios.
- Built strong client relationships through responsive, personalized follow-ups and practical solutions.
- Conducted Zoom demonstrations, onboarding sessions, training, and account reviews.
- Supported clients in both English and French.
- Conducted webinars and created educational content for Canadian distributors.
- Attended tradeshows across Canada and the USA to promote products and engage with potential clients.
- Managed subscriptions and renewals.
Specialized Sales
Swisscom Suisse AG
02.2020 - 03.2023
- Managed B2B sales opportunities, ensuring commercial accuracy and profitability.
- Oversaw large RFPs and led contract negotiations.
- Developed client relationships independently to foster business growth.
- Clarified customer needs during consultations to align solutions with client goals.
- Positioned portfolio to target recipients, generating new business opportunities.
- Planned and managed clients with (Key) account managers.
- Animated customer meetings with different representatives, including C-level decision-makers.
- Transmitted relevant inputs to Product Managers and continuously monitored product development.
Solution Designer
Swisscom Suisse AG
07.2017 - 02.2020
- Managed projects of varying sizes and complexities, ensuring alignment with client needs and company goals.
- Supported key account managers by streamlining daily operations and enhancing client interactions.
- Facilitated small customer meetings, engaging representatives to gather insights and address concerns.
- Ensured the completeness of business cases in terms of cost and feasibility.
- Analyzed traffic data from customers and created accounts within company standards.
Customer Solution Manager
Sunrise Communications AG
09.2015 - 05.2017
- Facilitated communication between internal teams and clients to ensure alignment.
- Supported key account managers in strengthening client relationships.
- Led project meetings and various kick-off meetings.
- Ensured the profitability and viability of business cases.
- Allocated external resources to meet project requirements.
- Managed customer documents and conducted regular meetings with customers.
Education
Federal Diploma of Higher Education (Bachelor Equivalent) - Sales & Marketing
SAWI
Lausanne, Switzerland01-2021
Federal Diploma of Vocational Education and Training - Commerce
CEC Madame De Stael
Geneva, Switzerland01-2011
Skills
Accomplishments
- Increased client portfolio by 30% within one year.
- Won 15% more contract negotiations year-over-year.
- Achieved 40% increase in customer satisfaction scores.
- Generated 25% more viable opportunities annually.
Languages
English
Full Professional
French
Native/ Bilingual
Portuguese
Native/ Bilingual
Spanish
Limited
German
Elementary
Timeline
Distributor Account Advisor
SAGE Quick Technologies
07.2023 - Current
Specialized Sales
Swisscom Suisse AG
02.2020 - 03.2023
Solution Designer
Swisscom Suisse AG
07.2017 - 02.2020
Customer Solution Manager
Sunrise Communications AG
09.2015 - 05.2017
Federal Diploma of Higher Education (Bachelor Equivalent) - Sales & Marketing
SAWI
Federal Diploma of Vocational Education and Training - Commerce
CEC Madame De Stael