MARCUS SANT'ANA
SAGE Quick Technologies
Arlington,USA
4
Languages
11
years of professional experience
B2B sales and account management professional with experience managing customer relationships, expanding accounts, negotiating complex contracts, and developing tailored technology solutions. Proven ability to engage C-level stakeholders, manage RFPs and business cases, coordinate cross-functional teams, and identify opportunities for incremental revenue and customer growth.
Work History
Distributor Account Advisor
3 Years 3 Months- Manage and expand B2B accounts through upsell, cross-sell, and renewal opportunities.
- Build customer relationships and advise clients on solutions aligned with business needs.
- Manage subscription renewals, account reviews, demonstrations, onboarding, and training.
- Coordinate with technical and sales teams to support customer growth and retention.
- Increased client portfolio by 30% within one year.
Specialized Sales
3 Years 3 Months- Managed B2B opportunities from solution development to contract close, ensuring alignment with client needs.
- Cultivated relationships with C-level decision-makers to uncover and pursue account growth opportunities.
- Led large RFPs and contract negotiations, coordinating internal stakeholders to streamline processes.
- Developed customer strategies and tailored technology solutions based on business requirements.
- Improved successful contract negotiations by 15% year-over-year.
Solution Designer
2 Years 7 Months- Partnered with key account managers to develop account strategies and customer-specific solutions.
- Translated customer requirements into commercially viable solutions, evaluating cost, feasibility, and profitability.
- Coordinated technical teams and external resources to deliver projects and maintain customer alignment.
- Generated 25% more viable opportunities annually.
Customer Solution Manager
1 Year 8 Months- Supported key account managers with customer strategy, relationship management, and solution development.
- Coordinated internal and external teams, project meetings, and deliverables to meet customer objectives.
- Developed tailored telecommunications solutions and evaluated business cases for cost, feasibility, and profitability.
- Improved customer satisfaction by 40%.
Education
Federal Diploma of Higher Education (Bachelor Equivalent) - Sales & Marketing
Federal Diploma of Vocational Education and Training - Commerce
Skills
Account management and expansion
Upselling and renewals
Strategic account planning
B2B sales
C-level engagement
Solution selling
RFP management
Contract negotiation
Deal management
Business development
Languages
English
Full Professional
Portuguese
Native/ Bilingual
French
Native/ Bilingual
Spanish
Limited
Timeline
Distributor Account Advisor
SAGE Quick Technologies
05.2023 - CurrentRead More
Specialized Sales
Swisscom Suisse AG
12.2019 - 03.2023Read More
Solution Designer
Swisscom Suisse AG
05.2017 - 12.2019Read More
Customer Solution Manager
Sunrise Communications AG
07.2015 - 03.2017Read More
CEC Madame De Stael
Federal Diploma of Vocational Education and Training from Commerce
Read More
SAWI
Federal Diploma of Higher Education (Bachelor Equivalent) from Sales & Marketing
Read More