Marcus Selver
Watertown
Summary
Dedicated IT Specialist with experience in providing technical support to over 500 users. Expertise in application installations and technical reporting contributes to enhanced user satisfaction and system reliability.
Overview
3
3
years of professional experience
Work History
IT Specialist
Active Duty US Army
Camp Carroll, South Korea
02.2023 - Current
- Implemented system updates and patches to enhance security protocols across Army IT infrastructure.
- Provided technical support for over 500 users, resolving issues efficiently and improving user satisfaction.
- Maintained inventory of hardware and software assets, ensuring compliance with Army regulations and standards.
- Developed training materials and conducted workshops to enhance team knowledge on emerging technologies.
- Analyzed network performance data to identify areas for improvement, optimizing system reliability and efficiency.
- Led troubleshooting efforts during critical incidents, restoring services swiftly while minimizing operational disruptions.
Education
No Degree - Information And Communication Technology
New York City College of Technology
Brooklyn, NYNo Degree - Computer And Information Systems
Borough of Manhattan Community College
New York, NYHigh School Diploma -
Brooklyn Community Highschool of Arts And Media
Brooklyn, NY06-2014
Skills
- IT documentation
- Information security
- Technical issue analysis
- Troubleshooting
- Application installations
- Technical reporting
Accomplishments
Successfully managed operations for a 150-person unit while operating in high-threat combat environments; recognized for exceptional performance under fire with the Army Commendation Medal with Combat Device.”
Timeline
IT Specialist
Active Duty US Army
02.2023 - Current
No Degree - Information And Communication Technology
New York City College of Technology
No Degree - Computer And Information Systems
Borough of Manhattan Community College
High School Diploma -
Brooklyn Community Highschool of Arts And Media