MARCUS SPECK
Tucson,AZ
Summary
Distribution Center Trainer/POC with over 5 years of experience in Inbound, Stock Select, and Outbound. Proven track record of ensuring to meet facility productivity and quality goals.
Overview
11
11
years of professional experience
Work History
Team Member Trainer
Target Distribution Center
Tucson, AZ
2022.02 - Current
- Trained team members in Complex and Simple prep, Receiving, Breakpack, and Liquidations POC in inbound. Also trained Team Members how to POC in every major area in Inbound.· Outbound· Trained team members in Singles, Order Start, Inline, Shipping, and QA. Also trained Team Members to POC for Order Start and Shipping POC.· Stock Select· Trained Team Members in Multis and Replens on the Fast and Slow Side. Also trained Team Members to do Singles on the Fast and Slow side.
- Trained seasonals for the past 4 years to ensure the building has extra help for peak season. This includes not just showing them the process of the function they are learning, but also making sure they know how to get around the building, and are working safely.
- Drive every piece of equipment for Stock Reserve, including The Reach, OP, Triple Pallet Rider, Double Pallet Rider, The Tugger, and The RC.
- Coached team members on the right way to do a procedure, ensuring they refer back to the Standard of Work for said procedure.
- Source of information for any TM's that may have questions or need help within all 3 departments.
- Partner with dispatch to get all the information I need to POC liquidations.
- Helped lead the Dock to ensure that receiving goals are met.
- Worked within a group of people that have various roles to come together for a Kaizen project that allowed the warehouse to utilize the autobagger with Breakpack
- Developed and updated procedures in inbound to enhance process effectiveness and safety.
- Avoided safety hazards by correctly operating company tools and equipment.
Wireless Sales Representative
Verizon Wireless, Russell Cellular
Tucson, Benson, Arizona
2018.07 - 2021.09
- Ensured customer satisfaction by addressing and resolving issues and complaints promptly
- Sales Results: Meet and exceed quota target for net activations, customer renewals, accessories, and enhanced services
- Maintained and expanded existing customer base through proactive engagement and relationship building
- Order Processing: Accurately process customer transactions, audit and reconcile daily cash receipts
- Remain current on all wireless products, services, industry and competitive trends
- Assisted in training new hires on organizational procedures, policies and sales techniques
- Demonstrated calm demeanor to effectively address and resolve customer conflicts. and applied strong problem-solving and interpersonal skills to resolve conflicts
- Implemented up-selling strategies, encompassing recommendationss of accessories and complementary purchases.
- Led the district in sales multiple times, including my last month there.
Head Food Prep
Dunkin' Donuts
Tucson, AZ
2015.06 - 2018.07
- Managed time to get customer orders out in a timely manner, while still maintaining the quality that is expected.
- Maintained clean, trash-free workspaces to maximize productivity and safety
- Promote customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements
- Maintained composure and work quality while under stress
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Controlled food costs and managed inventory
- Oversaw ingredient inventory by tracking availability and usage patterns. and food product use by assessing availability, customer traffic and popularity of items resulting in 70% food waste reduction.
Education
High School -
Andrada Poly Tech High School
Tucson, AZSkills
- Product Management
- Teamwork
- Communication
- Safety Advocate
- Relationship Building
- Task Delegation
- Warehouse Support
- Proficient Computer Skills
- Leadership
- Positive Attitude
Timeline
Team Member Trainer
Target Distribution Center
2022.02 - Current
Wireless Sales Representative
Verizon Wireless, Russell Cellular
2018.07 - 2021.09
Head Food Prep
Dunkin' Donuts
2015.06 - 2018.07
High School -
Andrada Poly Tech High School