Summary
Overview
Work History
Education
Skills
Timeline
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Marcus Stokes

Dayton,OH

Summary

A results-oriented professional with experience at FedEx and Amazon, adept in material handling and providing exceptional customer service. Excelled in consultative sales and problem-solving, enhancing customer satisfaction and streamlining storage organization. Demonstrated ability to manage heavy materials and complex customer inquiries, driving efficiency and positive outcomes.

Overview

3
3
years of professional experience

Work History

Warehouse Worker

FedEx
10.2021 - 10.2024
  • Consistently lifted materials weighing as much as 60 pounds.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.

Customer Service Representative

Amazon
10.2023 - Current
  • Responded to customer requests for products, services, and company information.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Education

High School Diploma -

Meadowdale High School
Dayton, OH
05.2021

Skills

  • Product Knowledge
  • Data Collection
  • Call Management
  • Consultative Sales
  • Problem-solving abilities
  • Material Handling
  • Loading and unloading
  • Storage Organization

Timeline

Customer Service Representative

Amazon
10.2023 - Current

Warehouse Worker

FedEx
10.2021 - 10.2024

High School Diploma -

Meadowdale High School

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Marcus Stokes