Summary
Overview
Work History
Education
Skills
Timeline
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Marcus Sullivan

Cincinnati

Summary

Dedicated professional with a proven track record in cleaning and sanitation, and exceptional customer service, honed at Kenwood Care Assisted Living and Parker’s Blueash Tavern. Excelled in floor buffing and ensuring guest satisfaction, contributing to increased retention rates. Skilled in chemical handling and adept at creating positive customer relationships, showcasing a commitment to workplace safety and service excellence.

Overview

12
12
years of professional experience

Work History

Floor Technician

Kenwood Care Assisted Living
05.2024 - 09.2024
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Inspected equipment regularly and kept detailed records of floor cleaning supply inventories.

Passenger Van Driver

Valley Transport
12.2022 - 05.2024
  • Contributed to increased rider retention rates by consistently providing friendly and reliable service.
  • Collaborated with fellow drivers in sharing tips on how best to navigate congested areas or identifying more efficient route options.
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.
  • Efficiently navigated through traffic and followed established routes, adhering to strict timetables.

Benefits From Co-vid

Unemployment Relief Programme
04.2020 - 09.2022
  • Participated in ongoing training sessions to stay current on industry trends, best practices, and company policies or procedures.


Server/Banquet Server

Parker`s Blueash Tarven
04.2012 - 04.2020
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

High School Diploma -

Taft High School
Cincinnati, OH
06-1993

Skills

  • Safety procedures
  • Cleaning and sanitation
  • Floor buffing
  • Workplace safety
  • Floor stripping
  • Chemical handling

Timeline

Floor Technician

Kenwood Care Assisted Living
05.2024 - 09.2024

Passenger Van Driver

Valley Transport
12.2022 - 05.2024

Benefits From Co-vid

Unemployment Relief Programme
04.2020 - 09.2022

Server/Banquet Server

Parker`s Blueash Tarven
04.2012 - 04.2020

High School Diploma -

Taft High School

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Marcus Sullivan