Marcus Taylor

• Evaluated infrastructure systems to identify inefficiencies and recommend enhancements for improved performance.
• Collaborated with team members to complete projects and address escalations within clinical environment.
• Analyzed supply chain disruptions and implemented solutions to minimize delays.
• Coordinated routine equipment deliveries and pickups while supporting brokerage tasks and e-waste management initiatives.
• Partnered with upper management to formulate strategic initiatives and execute process improvements.
• Collaborated with cross-functional teams to optimize system performance and ensure reliability.
• Managed document development and work platforms to enhance inventory accountability and streamline project workflows.
• Executed IT asset lifecycle processes for hardware, maintaining detailed and accurate records within ServiceNow CMDB and Microsoft Endpoint Manager.
• Optimized procurement processes for receiving laptops, networking gear, and peripherals, enhancing efficiency and reducing fulfillment time by 50%.
• Oversaw asset tagging, imaging deployment, and secure disposal operations, strictly adhering to established company security protocols.
• Trained junior team members on best practices in infrastructure management, boosting their knowledge base while increasing overall team productivity.

Educated individuals on proper techniques, routines. Encouraged growth through proper training & healthy lifestyle habits.

• Physically removed & decommissioning of obsolete or defective equipment to enhance network performance.
• Pack, recycle, or surplus legacy hardware according to company policy.
• Self-motivated, with a strong sense of personal responsibility.
• Adapted quickly to fast-paced settings, maintaining productivity and focus on objectives.
• Demonstrated ability to operate independently while contributing effectively within team settings
• Identified and escalated ongoing configuration or network connectivity failures to appropriate network engineers or vendor support for timely intervention.
• Assessed and validated print, scan, and copy operations to confirm proper functionality and performance standards.