Marcus Thomas
Fayetteville,GA
Summary
Accomplished Food and Beverage Service Manager specializing in customer service excellence and team leadership. Skilled in performance analysis to drive business strategy and recommendations. Adept at ensuring product quality through effective bid specification. Experienced in financial oversight, including daily and weekly deposit reconciliations.
Overview
34
34
years of professional experience
Work History
Restaurant General Manager
Arby's Inspire Brand
Union City, GA
01.2024 - Current
- Executed strategic plans that drove business growth and profitability.
- Oversaw daily operations to enhance staff management, customer service, and financial performance.
- Reviewed P&L statements to maintain fiscal health and regulatory compliance.
- Created weekly staff schedules to optimize labor efficiency.
- Investigated and resolved complaints regarding food quality and service issues.
Restaurant Store Manager
This Is It Seafood & BBQ
Fayetteville, GA
01.2014 - 01.2024
- Schedule and received food and beverage, deliveries, checking delivery contents to verify product quality and quantity.
- Trained and cross trained staff on business policies and procedure
- Monitor budget and payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.
- Create weekly staff schedule.
- Safe Serve certified
Restaurant Manager
Papa John’s Restaurant
Riverdale, GA
01.2001 - 01.2014
- Plan, direct, and coordinate activities of restaurant food services.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
- Trained and cross-trained staff on business policies and procedures.
- Review P&L
General Manager
Pizza Hut
College Park, GA
01.1997 - 01.2001
- Promptly resolved complaints related to food quality, service, and accommodations.
- Conducted detailed reviews of profit and loss statements to improve financial insights.
- Obtained Safe Serve certification to ensure compliance with food safety standards.
- Developed team-building activities to foster collaboration across departments and enhance workplace culture.
- Created schedules and monitored payroll to maintain budgetary constraints.
Convention Service Manager
Westin Hotels
College Park, GA
01.1996 - 01.1997
- Requisitioned necessary supplies, equipment, and services to support convention operations.
- Developed optimized event layouts to enhance space utilization and guest flow during conferences.
- Collaborated with sales teams to align client expectations with service delivery standards.
- Managed daily operations of convention services, ensuring compliance with hotel standards.
- Coordinated and monitored convention services staff to maintain high-quality service delivery.
Banquet Houseman Supervisor/F&B Operations Manager
Renaissance Hotel
College Park, GA
01.1992 - 01.1996
- Facilitated cross-departmental meetings to enhance communication and optimize workflow.
- Developed operational policies to ensure consistency across departments.
- Evaluated vendor performance, negotiating contracts to meet procurement requirements.
- Recruited, trained, and coached staff while assessing performance for efficiency improvements.
- Created and managed operational budgets, monitoring costs and identifying cost-saving opportunities.
Education
Certified in Management Training - College Park, GA
Pizza Hut, Inc
College Park, GA01.1998
Hotel and Motel Management Diploma - Atlanta, GA
Branell Business Institute
Atlanta, GA01.1985
Skills
- Supervision and training
- Menu development and cost control
- Team building and staff management
- Budget management and labor management
- Customer service and inventory management
- Operational procedures and POS systems
- Kitchen equipment operation and maintenance
- Organization and prioritization
References
Available upon request.
Accomplishments
Rookie of the year Award with Papa Johns
Timeline
Restaurant General Manager
Arby's Inspire Brand
01.2024 - Current
Restaurant Store Manager
This Is It Seafood & BBQ
01.2014 - 01.2024
Restaurant Manager
Papa John’s Restaurant
01.2001 - 01.2014
General Manager
Pizza Hut
01.1997 - 01.2001
Convention Service Manager
Westin Hotels
01.1996 - 01.1997
Banquet Houseman Supervisor/F&B Operations Manager
Renaissance Hotel
01.1992 - 01.1996
Certified in Management Training - College Park, GA
Pizza Hut, Inc
Hotel and Motel Management Diploma - Atlanta, GA
Branell Business Institute
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